At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

The Project Management Intern, Implementation, acts as a project manager for customer support readiness of Lyft product launches. The successful candidate will work closely with customer support & shared services teams to create effortless support readiness experiences for associates, stakeholders, and partners while providing a well-defined and fluid preparedness process. The ideal candidate is someone who takes pleasure in advocating for customers and is never satisfied with the status quo – ensuring we make decisions that lead to a great experience.

Responsibilities:

• Works cross-functionally with stakeholders to ensure 100% support preparedness; facilitates the process to ensure readiness whether it be tools, system configuration, resolution steps, content and/or training for any product release within assigned functional areas
• Applies a customer-centric lens to all product launches and advocates for the “customer” point of view
• Maintains a consistent communication strategy and plan for informing stakeholders to progress, health, roadblocks (with actions) and completeness for all assigned launches and initiatives

Experience:

• Currently pursuing a Bachelor’s degree in Business, Data Analytics, Data Science, Statistics, Mathematics, Economics, Psychology or other business-related field
• Must be returning to school after the internship
• Commitment to constant improvement and growth
• Demonstrated passion for customers - a true customer advocate
• Ability in using customer data to make decisions
• Successful track record of autonomously running multiple, concurrent projects 
• Concise, direct, clear communication with a validated ability to navigate difficult messages and clear up ambiguity
• Ability to balance curiosity and the assumption of positive intent with skepticism and driving business results
• Data analysis skills
• Aligns with Lyft’s Core values:  Make it Happen, Uplift Others, and Be Yourself

Benefits:

• Great medical, dental, and vision insurance options
• In addition to observed holidays, paid time off
• 401(k) plan to help save for your future
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.