At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft is looking for a motivated and organized Senior Community Associate to join our Phoenix team, full-time. In this role, you will be the face of Lyft, meeting with applicants and current drivers at our local facilities and preparing them for the exciting road ahead. You will be responsible for supporting onboarding activities, providing a world-class experience, and have the opportunity to drive our local operations activities in wide variety facets including, analyzing local market data, being a floor leader, supporting drivers and Community Associates for all of their needs, and much more. 

This position will report into a Operations leader. If you enjoy working with people, are a self-starter, have a great sense of humor, and if the thought of helping Lyft continue to build this incredible ride-sharing movement in Phoenix (and across the U.S.) sounds exciting, we would love to meet you!

Responsibilities:

• Be a floor leader for both drivers and Community Associates
• Guide drivers through the onboarding process in person, at an event, phone, and email
• Support applicants and drivers with your knowledge of both Phoenix and the Lyft platform
• Work with local rental partners to achieve common goals.
• Perform pre- and post- applicant outreach to get drivers approved and on the road
• Work with current drivers to solve any issues that they may have
• Uphold the Lyft standard of service while working with all drivers
• Flexible schedule: this is a full-time role that may require some nights and weekends

Experience:

• 1+ years with in-person customer service roles such as retail, technical support or hospitality
• Bachelor’s degree or equivalent preferred
• Knowledge of the for-hire vehicle industry
• Familiarity with the greater Los Angeles area
• Impeccable customer service and problem-solving skills
• Excellent verbal and written communication
• Proficiency with common technology tools like Slack, Zendesk, Google Sheets, Google Docs, etc preferred
• Typically involves standing for most of the workday (although Lyft will make accommodations for qualified individuals with disabilities)
• Bonus points if you love ride-sharing so much that you're not just a passenger but a driver too! 

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.