Technical Program Manager, Core Rideshare

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At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. 

Lyft connects people to transportation to change the way we live and get around our communities. Lyft’s engineering team is growing rapidly, and we are looking for Technical Program Managers to help us scale. Come be part of a new team at Lyft focused on enabling and empowering engineering teams to deliver at scale.

Technical Program Managers at Lyft drive cross-functional initiatives, leveraging strong leadership, planning, communication, and collaboration skills. Our TPMs are technically strong with software engineering or systems engineering experience. They are problem solvers who make things happen around them by setting clear goals and inspiring teams to deliver. TPMs at Lyft are both strategic and tactical and do what it takes to successfully deliver key programs that have a material impact on the business.

The Core Rideshare at Lyft is responsible for defining, planning and building ridesharing solutions for riders and drivers that delightfully meet user needs across new and emerging use cases. We look to balance near and long term strategic business planning, operations and execution, including pricing, supply and demand acquisition, retention and balance/shaping. We partner with Legal, Policy and Lyft Business Products covering Enterprise, Travel, and Healthcare while delivering the financial profit that Lyft needs to thrive and grow. 

We are seeking a technically strong Technical Program Manager with a passion for building platforms that enable and empower product teams to iterate fast.  You will collaborate with engineering, product, data science, analytics, and operations on technology programs that enable us to iterate quickly in delighting our riders and drivers.

Responsibilities:

  • Lead iterative delivery of strategic cross-functional initiatives from concept to ship, through focus, transparency, communication, visibility, and accountability
  • Leverage deep technical expertise with large-scale, distributed 24x7 production systems to build comprehensive plans, to identify risks, and to ensure smooth project launches with a goal of delighting our passengers and drivers
  • Partner with engineering, product, and business leadership to build highly collaborative teams and to enhance communication across teams and stakeholders
  • Identify and resolve systemic issues impacting Lyft engineering and aggressively take action to resolve

Experience:

  • 7+ years of relevant experience in either engineering and/or product management or Technical Management 
  • Experience leading cross-functional teams to deliver complex projects iteratively with multiple dependencies and constraints, in a highly dynamic and agile environment
  • Proven ability to operate effectively and autonomously across multiple teams in situations of extreme ambiguity, with only high-level direction
  • Experience building roadmaps, release plans, project plans with a thorough understanding of dependency management
  • Able to communicate highly technical problems and solutions at all levels from engineer to partner to C-level executives
  • Able to influence, negotiate and inspire others in a matrixed environment
  • Excellent organization, planning skills, and attention to detail
  • Experience delivering projects in large-scale, distributed production systems and 24x7 production operations
  • Experience compiling and presenting business & technology options, backed by data & experimentation, to decision makers
  • At least two years of software engineering, data science, or systems engineering experience  
  • Experience with the Agile / Scrum software development methodology
  • Experience analyzing global scale distributed systems and critical production service environments
  • Ability to take initiative, adapt quickly to changing priorities and work with a high sense of urgency with high attention to detail.
  • Ability to interact with technical and non-technical teams
  • Excellent interpersonal, presentation and communication skills. Effective problem-solving skills
  • Coordinate with stakeholders to manage, track and control project challenges and ensure timely delivery of products
  • Identify and/or analyze challenges relating to mission critical services and manage the building of automation tools/processes to prevent recurrence
  • Engage in a service capacity planning and forecasting software performance analysis and system tuning
  • Exercise technical judgment to keep goals for programs, projects and products attainable within a given timeline
  • Influence and manage the creation of new designs, architectures, standards and methods for large-scale distributed systems
  • Help build program management infrastructure. Create and document new internal processes to build operational scalability; make recommendations for project improvements to shorten project end-to-end timeline
  • Build internal reporting/systems to improve cross-functional communication about deadlines and dependencies
  • Experience in Vendor management, in building and maintaining Vendor relationships
  • Formal Program Management certification
  • Undergraduate degree in Computer Science, Computer Engineering, EE, or a related discipline
  • Post graduate degree in Engineering preferred (Computer Science, Computer Engineering, EE, or a related discipline)

Benefits:

  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

 

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.