At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

As a Technical Project Manager for Help Services, you will enable business impact by coordinating technical and operational activities for new Support Product Launches. In this role, you will manage projects that improve how customers get help and improve the tools our customer service associates use to resolve. You should be comfortable managing complex technical projects with many cross-functional members. Additionally, this role will require managing stakeholder relationships and expectations with strong influence and negotiation skills across business and technical leadership. Success will be determined by your ability to seamlessly launch new products that redefine how we support our customers and customer service associates.

Responsibilities:

• Manage technical projects within Lyft’s evolving project framework
• Define and maintain a consistent communication strategy for informing necessary stakeholders to project progress, health, roadblocks (with actions), and completeness
• Provide thought leadership as the end to end project owner to ensure successful completion of the intended objective
• Be a successful leader in a matrix environment with an energetic, contagious ability to gain buy-in and hold accountability
• Be nimble and flexible to create impact in an environment that's fast-changing and growing rapidly
• Natural ability to make things happen around you. You manage project ambiguity, complexity, and interdependencies in an organized and structured way. You are eager to be the glue between other functions, doing what it takes to make the objective successful
• Assess and determine appropriate cross-functional team members required to ensure project success
• Prepare presentations and deliverables for senior leaders, management committees, and key stakeholders
• Own project success end-to-end via willingness to do the hands-on work. Operate at all levels, stay connected to the details, and audit frequently

Experience:

• Minimum 3+ years Project or Product Management experience in a technical project lead capacity for complex software or IT projects with thousands of users
• Successful track record effortlessly managing multiple, concurrent, high visibility initiatives
• Concise, direct, clear communicator with a proven ability to navigate difficult messages, clear up ambiguity, and hold accountability tactfully
• Strong ability to understand tools and systems. How they work, how they break, why they are important, quantifying their ROI
• Ability to think both tactically and strategically
• Passion for Lyft, the ride-sharing community, and a drive to make a meaningful impact

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.