At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft is looking for a permanent full-time technical communications professional to join the Lyft Bikes & Scooters team. You will work the Lyft Bikes & Scooters markets to support operational excellence in the maintenance and operations of rideables and system equipment across our systems.

You will produce high-quality documentation for procedures, processes and product materials to help contribute effectively to the design and deployment of high-tech bike share and scooter share systems. You will be a contributing member of our technical communications team who collaborates daily with operational teams, product teams, developers, engineers, managers and other adjunct teams.

If you share our vision for transportation that empowers local communities, reduces our environmental footprint and brings people together, we’d love to meet you!

Responsibilities:

• Develop and maintain support content for a variety of bikes and scooters operational documentation, including standard operating procedures (SOP), user guides, training and reference material 
• Conduct interviews with subject matter experts and research material for various operational projects
• Document management, editing, and proofreading
• Contribute to information architecture design
• Contribute to the maintenance of the operational knowledge base 

Experience:

• 4+ years of experience in technical communications
• Bachelor’s degree in a relevant field, or a combination of training and equivalent work experience in a technology industry (Technical Writing, Communications, Engineering, Computer Science, or other fields).
• Excellent bilingual written and verbal communication skills in both French and English; additional languages an asset
• Comfortable with publishing content using DITA-XML framework (or other structured authoring principles), and using associated XML authoring tools (Oxygen XML, DITA CCMS, etc)
• Proficient with Adobe CS Suite, MS Office, Google Office Suite, and/or other documentation tools
• Excellent analytical and conceptualization skills
• Knowledge of relevant norms and standards
• Capable of working concurrently on multiple projects with tight deadlines
• Demonstrates ability to convey complex technical issues to a wide-array of audiences
• Good understanding of user experience principles

Benefits:

• Extended health and dental coverage options
• Extended health and dental coverage options
• In addition to provincial observed holidays, team members get 15 days paid time off, with an additional day for each year of service 
• 4 Floating Holidays each calendar year 
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy.  Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter now if you wish to make such a request.