Principal Growth Product Manager (Remote)

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about 3 years old

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Mattermost is an open source platform for secure collaboration across the entire software development lifecycle. Hundreds of thousands of developers around the globe trust Mattermost to increase their productivity by bringing together team communication, task and project management, and workflow orchestration into a unified platform for agile software development. 

Founded in 2016, Mattermost’s open source platform powers over 800,000 workspaces worldwide with the support of over 4,000 contributors from across the developer community. The company serves over 800 customers, including European Parliament, NASA, Nasdaq, Samsung, SAP, United States Air Force and Wealthfront, and is backed by world-class investors including Battery Ventures, Redpoint, S28 Capital, YC Continuity. To learn more, visit www.mattermost.com.

We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about working at Mattermost and apply!

Mattermost is seeking an experienced Growth Product Manager who thrives at the intersection of customer journey, analytics, UX design, product management, and product marketing to accelerate product-led growth. As a growth product manager, you will lead product experimentation to drive user growth, enhance user engagement and retention, and accelerate both self-served and sales-served buyer motions. The ideal candidate will have a strong technical, analytical, and product background – with a drive to optimize product funnels and make products grow.

Responsibilities:

  • Lead the strategy and implementation of growth product initiatives. Includes leading a cross-functional team to align and execute on growth priorities across product, growth marketing, analytics, UX design, and engineering.
  • Develop fast-cycle analytics and optimization methodology with a cross-functional team to rapidly and rigorously test hypotheses, analyze data, iterate on findings, and optimize conversions.
  • Prioritize maintaining a laser focus on work that drives improvement on product KPIs.
  • Automate the self-served customer journey. Includes optimizing self-serve credit card, reseller, and PO-based transactions via the customer portal for first-time purchase, renewal, and expansion experiences.
  • Accelerate sales-serve customers by increasing product-qualified leads, and working with the sales team to convert these leads into qualified opportunities.
  • Run an end-to-end insights program for advocate and buyer cycles with rapid qualitative (usability testing, think aloud UX analysis, end-user and buyer interviews) and quantitative (metrics analysis, click map analysis) review, and iteration cycles.
  • Communicate growth product initiatives, strategy and output metrics, and updates across all stakeholders and teams with high attention to detail.

    • Required Background/Skills:

  • 5+ years of experience in product management; ideally in SaaS and product-led growth environments.
  • Demonstrated experience in product-led growth, customer journey, or a bottoms-up sales motion.
  • Demonstrated ability to drive business goals such as free-to-paid conversion or user retention.
  • Deep expertise in quantitative analysis and the presentation of data to see beyond the numbers and understand how users interact with products, identify growth opportunities, and execute on projects to drive growth and engagement.
  • Ability to generate deep insights using data analytics and reporting tools.
  • Ability to drive for high impact and get things done. You manage project ambiguity, complexity, and interdependencies in an organized and structured way.
  • Effective communicator with the ability to converse at both a technical and business level.
  • Highly-detail-oriented with strong organizational skills; balancing multiple projects, deadlines, and requests should be second nature.
  • Comfortable working in a rapidly changing environment where you are prepared to initiate and thrive in change
    • Mattermost is a remote-first company with staff living and working across the globe. We are currently hiring staff in these countries/regions:

    Australia - Canada - Chile - Finland - Georgia - Germany - India - Mauritius - Philippines - Poland - South Africa - Turkey - Ukraine - Uganda - United Kingdom  - United States 

    We are constantly working towards adding more countries/regions to this list, but first we need to make sure we are compliant with local laws and regulations, which takes time. 

    Mattermost is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don't discriminate against staff or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!