Remote Customer Support for Spotify - Multiple Languages

See more jobs from Mod Squad

almost 3 years old

This job is no longer active
ModSquad has partnered with Spotify and we need the best of the best in Customer Support!

Do you have a Chat/Messaging - Customer Support background?
Do you enjoy work-from-home and flexible schedules?
Apply to this exciting opportunity today!

This project is growing again and looking for music lovers that want to join our label. We are looking for Mods that are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and a highly interactive orientation program.

 This long-term project is fast-paced with a lot of potential for further growth!

Production Hours and Commitment:
25 hours per week, 3 months

Shift hours:
To Be Determined

Orientation Hours:
1-week orientation (classroom setting, 40 hours)
4-weeks nesting (very supervised and heavy support, 40 hours)
4-weeks bandcamp (business as usual support, glide path to be at target handle time, resolution, and satisfaction, MWO stated minimum hours)

Then release to full-time Productions - 25hrs/week

Orientation will be paid at full rate.

All shortlisted applicants will be required to pass written language assessment in the target language.

Requirement: 
Remote patch management and endpoint security software installed by ModSquad

What's In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate - Discussed during your first interview
  • Paid orientation

    • What We Are Looking for:

  • Ability to quickly identify any and all issues the customer may have.
  • Ability to maintain high engagement with both the project and customers.
  • Someone who wants to help the customer, not just move to the next one.
  • Customer Service Agents who are driven to do more for the customer and exercise good judgment in their favor when the opportunity presents itself.
  • Business proficiency in English

    • Languages Supported:

  • Professional proficiency with excellent writing skills in English and one of the following languages:
  • Dutch
  • German
  • Russian
  • Polish
  • Japanese
  • Chinese
  • French
  • Italian
  • Korean
  • Vietnamese
  • Thai
    • ***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

    Who is ModSquad?
    ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 

    ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
     
    #workfromhome #freelance  #remote  #modsquad   #wearethemods  #customersupport  #emailsupport