Creator Monetization Project - Phone and Chat Customer Support

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ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support! 
 
Do you have a Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
 
If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.
 
Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. 

Do you enjoy supporting creators on Twitch, YouTube, and other platforms, but are tired of the boring conventional "subscribe" methods of doing so? This may be the project for you!

Our client has changed the way you monetize content on the web! Their monetization model offers an alternative to the status quo of paid advertisements and selling the public’s attention to the highest bidders – A solution that will serve the people who aren’t being served well today.

If you want a LOW volume project for a SUPER innovative product, apply now!

Project Details

Commitment:
10 hour per week minimum, 90 days

Hours Info:
12 am to 12 pm daily (2 hours shifts)

What We Are Looking For:

  • A willingness to learn how things work
  • Strong verbal and written communication skills  
  • The ability to juggle multiple customer interactions  
  • A quiet place to take and make calls, preferably a home office
  • Experience with Aircall and/or Front App (not required, but a plus!)

    • While we do provide orientation and resources to help, it's a bonus if you also have:

  • A love for the underlying technology of the Internet  
  • Experience handling technical inquires  
  • Experience supporting web extensions  
  • Experience debugging web extension issues  
  • Experience responding to questions on forums (WP Plugin)  
  • Experience using Wordpress and plugins  
  • Experience debugging website code, examples: looking at source code, finding errors in the console. 
    • ***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

    Who is ModSquad?
    ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 

    ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
     
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