Customer Support (Email/Chat/Phone) Electric Bikes - Tier 2

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over 3 years old

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Opp Alert: Take a Ride on this Electric Bikes Project! 

Our client believes simplicity, efficiency and sustainability can be synonymous; that's the beauty of electric bicycles. By redefining urban mobility, we can transform our relationship with the environment and promote a lifestyle that cultivates the well-being of both.

This project needs a Tier 2 customer service specialist to be the voice of the company and guide each customer through the purchasing experience. We will provide support through emails, chat, and phone calls.

Ideal skills needed:

  • The ideal Mod must have strong phone CS skills.
  • The ideal Mod can handle technical support inquiries and should feel comfortable delivering expert knowledge of the brand, products and services.
  • Familiarity with Zendesk and Shopify is a plus.
  • Prior experience with bicycles and e-Bikes is a plus, but not required.
  • The ideal Mod must have a quiet environment to make and take phone calls.
    • Hours of operation:
    Monday through Friday: 9:00 am-1:00 pm and 2:00 pm-4:00 pm Pacific Time
    Saturday 1:00 pm-3:30 pm Pacific Time
    Mods must be available to work on weekends.
    Mods must be available to work at least 10 hours per week.

    To Apply:
    Click the "Apply For This Job" link on this page.

    Requirement: 
    Remote patch management and endpoint security software installed by ModSquad

    All interested candidates will receive a response within two weeks.