HR Coordinator - Remote Northern Ireland, UK

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over 2 years old

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The Human Resource Coordinator supports the daily functions of the People Operations Department
facilitating the efficient flow of communication and processes. The person in this role assists
in maintaining HR compliance in assigned areas and complete administrative duties in a timely and
accurate manner. Applying a welcoming and helpful approach to enhance the employee and
independent contractor experience is an essential part of this role.

Duties/Responsibilities:

  • Performs customer service functions by promptly responding to requests and questions via email, electronic ticket queue and other systems
  • Processes and follows-up on requests such as onboarding, off-boarding, employee,
  • independent contractor information, and other items
  • Assists with accurate record keeping, tracking and auditing
  • Helps to administer health and welfare plans, including enrollments, changes and terminations
  • Supports team with payroll, benefits, employee relations, recruiting and other HR programs
  • Provides support with performance processes including, corrective actions, people development, career pathing and terminations
  • Assists with trainings, orientations, and presentations
  • Completes other related duties as assigned
  • Provides coverage on weekends and holidays

    • Required Skills/Abilities:

  • Working understanding of human resource principles, practices and procedures
  • Demonstrates empathy in sensitive situations
  • Exercises discretion especially as it relates to issues of confidentiality
  • Proficient with on-line communications tools and ATS
  • Ability to think critically, provide solutions and problem solve
  • Able to adapt to changes
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Ability to perform tasks remotely
  • Working in a globally diverse environment
  • Excellent time management skills with a proven ability to meet deadlines
  • Ability to function well in a high-paced and at times stressful situations
  • Proficient with Microsoft Office Suite, Google Docs, PowerPoint or related software

    • Education and Experience:

  • Bachelor's degree or CIPD 3 OR working towards CIPD 3
  • At least two years relatable experience required
    • This is Derry, Northern Ireland position!
    Candidates from Northern Ireland outside of Derry area will be considered as well.

    About ModSquad:
    ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Sony, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. Visit us at modsquad.com.

    We are an Equal Opportunities Employer. We aim to provide equality of opportunity to all persons regardless of their religious belief; political opinion; sex; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.   We do not discriminate against our job applicants or employees on any of the grounds listed above and we aim to select the best person for the job. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998.  You are not obliged to answer the questions on this form and you will not suffer any penalty if you choose not to do so. Nevertheless, we encourage you to answer these questions. Your identity will be kept anonymous and your answers will be treated with the strictest confidence. We assure you that your answers will not be used by us to make any unlawful decisions affecting you, whether in a recruitment exercise or during the course of any employment with us.  If you do not answer the questions below, we are encouraged to use the residuary method of making a determination, which means that we can make a determination as to your community background on the basis of the personal information supplied by you in your application form/personnel file.