At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams. Over 100,000 companies rely on Nextiva for phone service and customer management tools. We’re not your parent’s phone company.

Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone. Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service®.

Today, Nextiva is the fastest-growing, privately held provider of cloud communications. We don’t study industry trends; we create them. Business leaders look to Nextiva to equip their teams in the office and while working from home. Nextiva is not just a tech company — we’re the backbone of the economy.

By joining our global team, you’re saying yes to an opportunity to be part of a tech company with massive growth potential and exciting opportunities ahead. 

We’re actively looking for amazing people like you to join our team!

Nextiva empowers businesses to manage their communications, productivity, and customer relationships on a truly unified platform. Nextiva is a fast-growing exciting place with great team spirit to work. Director CRM platform and delivery is a pivotal role for Nextiva’s business enablement and transformation team. Director, CRM platform and delivery will establish the CRM center of excellence and manage the delivery and support of business enablement initiatives.

Key Responsibilities:

• Help build a team to influence, enable, and scale our delivery roles and teams across partners to ensure consistent and high-quality delivery
• Define and deliver solutions to leapfrog and transform Nextiva’s business using industry best practices
• Engage with business leaders on transformational engagements, manage project risks, deliverables, and ensuring buy-in of proposed solutions
• Perform oversight of business engagement projects
• Work with global teams to ensure successful adoption of delivery methodology
• Build collaborative relationships across business and IT teams to deliver best in class support to ensure business continuity and seamless operation
• Provide guidance, coaching, mentoring, and day-to-day direction for a team of direct reports and handle the performance reviews
• Provide expert guidance and manage system integrator engagements including review of SOW and vetting project proposals
• Support implementation, enhancement and support of CRM eco systems including SFDC Sales Cloud, Service Cloud, High Velocity Sales, Oracle CPQ and channel tools

Qualifications:

• Bachelors degree in Computer Science, Information Technology or Masters degree in Business
• 15+ years of experience in delivery leadership in software development as a Program Lead, delivery Lead, and similar roles leading complex projects
• 7+ years of delivering business solutions on the Salesforce platform; demonstrated ability to on using appropriate delivery methodologies based on the scale of the project
• Experience in all phases of product development, software development, and testing lifecycles
• Experience in management of established technology and product departments with mature program management processes and standards for both Agile and Waterfall project methodologies
• Experience with recruiting and building out teams; experienced management with a history of mentoring
• Familiarity with governance and status tracking tools and processes to support oversight and quality assurance
• Outstanding verbal and written communication skills to audiences of all levels including executive leadership
• Expertise in agile software delivery methodologies: Scrum, Kanban
• Passion for building Salesforce and other software solutions with state-of-the-art technology
• Embrace challenging situations and enjoy solving complex problems
• Expert at project delivery, including all aspects of program management and the SDLC
• Excellent mentoring and leadership skills
• Expertise on salesforce customizations (Apex/VF), lightning, integrations and data migration. Ability to work creatively to solve problems
• Experience with business analysis and technology implementation
• Good knowledge of demand-gen, quote to cash, lead management, forecasting and channel business processes

So, why Nextiva? 

Nextiva is a trailblazer in the Voice over IP (VoIP) and Unified Communications as a Service (UCaaS) industries. We’re outpacing our competitors, and it’s an exciting time to join our team. If you’re looking to join a fast-paced tech company with massive potential, Nextiva is the place for you. Our 1,000+ team members worldwide embrace our promise of Amazing Service. We’re passionate about upholding our energetic culture of forward-thinking, caring, and simplicity. Nextiva seeks diverse individuals who share our values and vision to help take us to the next level. Nextiva provides an impressive benefits package and has a resilient company culture. Glassdoor named us one of the Best Places to Work in 2020 nationwide. Employees rate Nextiva a 4.9/5 on Comparably, and we’ve earned many more accolades along the way. 

Help us redefine the future of business communications. Apply today!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

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