NurseDash, a leading technology company focusing on solutions for the health care workforce, is looking for a Customer Sucess Manager to join our team. We are looking for a team member who is passionate about solving a critical social problem by introducing our solutions to health care professionals and facilities.   As a rapidly growing startup, we work across multiple verticals including hospitals, surgical centers, assisted living, skilled nursing, and long-term care to help create more opportunities for our clinician partners.   

Customer Success Manager responsibilities are:

• Managing a team of customer success specialists to ensure 24-7 coverage for our customers
• Developing and refining standing operating procedures 
• Implementing process changes and process optimizations
• Monitoring the performance of your team to ensure we are meeting core KPIs
• Dealing with escalated customer issues and resolving them in partnership with market leads.

Customer Success Manager requirements are

• Demonstrated success in building out procedures and processes
• Demonstrated experience in training and building a team
• 6+ years' experience of working in a fast-paced environment
• You need to be able to thrive in the startup environment, which means things will change rapidly and there will a new challenge every day
• Ability to self-prioritize and drive results
• Ability to run complex software integrations and optimizations
• Experience building workflows in customer support software suites (Zendesk, Intercom, Front, etc.)
• Strong data analysis abilities in excel or google sheets
• Ability to both generate and present client-facing reports
• Experience in managing a team of direct reports
• Excellent written and verbal communication skills
• Ability to problem solve and work out solutions in real-time.
• Strong desire to win and dedication to doing whatever it takes to ensure our customers have a great experience.

Compensation will be set based on experience and but will include both base and incentive-based compensation.