About the Team & Position:

The Knowledge Experience team at Okta is responsible for implementing the program’s core vision: enabling the frictionless creation, sharing, and discovery of all Okta product knowledge for anyone in the Okta ecosystem. As we build our growing team, we are looking for people who not only produce outstanding and innovative self-help content, but also share our love of making the customer experience the best it can possibly be.

You will collaborate with teams from all over the company - including Support, Engineering, Product Management, Professional Services, Pre-Sales, and others - to research and develop searchable, high quality copy, graphics, and video for deploying and using the entire spectrum of Okta’s products & services. You will also help define the asset lifecycle processes required to maintain the highest levels of content quality and accuracy. You will have a great deal of influence on how Okta builds the gold standard for digital product knowledge for years to come, not to mention opportunities for advancement in a rapidly growing, highly successful company.

Job Responsibilities:

• Define Okta’s digital content management strategy and methodology for producing high quality video content for customers requiring help
• Maintain inventory integrity by organizing and curating content in the most efficient manner possible
• Provide digital and in-person updates to stakeholders on new content
• Work with content subject matter experts to ensure messaging & branding is consistent with company strategy
• Conduct usage analysis to determine trends
• Work closely with Support, Engineering, and Product Management to ensure effective customer support is delivered
• Organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Take initiative and ownership with focus on continuous improvement
• Manage content localization plan and strategy
• Publish and manage content on various digital enablement platforms, including YouTube and Okta TV
• Define, curate, and execute the video content roadmap with the input of various stakeholders from across the company
• Leverage industry best practices around placement and management of content in order to optimize discoverability within third-party search engines
• Follow industry trends and advancements, and craft thought leadership articles and social posts to promote your work
• Analyze customer adoption and social media performance data – either via direct providers (e.g., Twitter, Facebook, etc.) or third-party dashboards – and offer recommendations on how to increase content adoption and interaction

Required Skills:

• 3-5 years of experience creating multimedia content and managing social media profiles for an enterprise SaaS company
• Extensive experience with various digital authoring tools & technologies, such as HTML5, Captivate, Camtasia Studio, Adobe Creative Cloud, Final Cut Pro, iMovie, and others
• Excellent written and verbal communication skills
• Ability to translate complex technical issues and concepts for a non-technical audience
• Clear understanding of web and social media best practices, including how to implement them
• Clear understanding of the business use of social media channels including Facebook, Twitter, LinkedIn, Instagram, YouTube, and others
• Familiarity with Google Analytics, as well as an ability to collect and interpret data, providing recommendations based on these insights
• Familiarity with Google AdWords and Facebook Power Editor
• Ability to work independently and stay curious in a fast-paced environment with frequent product releases
• Interest in learning about - and staying on top of - the Digital Experience / Self Help industry

Ideal Skills:

• Bachelor’s degree, preferably in Journalism, Marketing, Communications, or Public Relations
• Experience in defining support and/or knowledge management processes
• Experience working for an enterprise software company, especially in the Identity & Access Management industry
• Experience working for a software company with numerous third-party integrations

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