National Operations Coordinator (Seasonal- 6 Months)

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over 2 years old

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Peloton is the largest interactive fitness platform in the world with a loyal community of more than 3 million Members. The company pioneered connected, technology-enabled fitness, and the streaming of immersive, instructor-led boutique classes for its Members anytime, anywhere. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that encourage its Members to be the best versions of themselves.

An innovator at the nexus of fitness, technology, and media, Peloton has reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, and world-class streaming digital fitness and wellness content, creating a product that its Members love.

The brand's immersive content is accessible through the Peloton Bike, Peloton Tread, Peloton Bike+, Peloton Tread+, and Peloton App, which allows access to a full slate of fitness classes across disciplines, on any iOS or Android device, Apple TV, Fire TV, Roku TVs, and Chromecast and Android TV. Founded in 2012 and headquartered in New York City, Peloton has a growing number of retail showrooms across the US, UK, Canada and Germany. For more information, visit www.onepeloton.com.

 

**This role is a seasonal hourly role (6 month contract).

 

RESPONSIBILITIES:

  • Serve as the point of contact and problem solver at all stages of the delivery process. (rescheduling requests, follow up on accessory exchanges, help with systems, etc)
  • Regularly review appointment scheduling systems, identify potential issues and correct these issues which will require communication with Peloton’s delivery teams and customers.
  • Monitor the status of appointments throughout the day and proactively communicate with delivery teams to minimize appointment issues.
  • Process over-the-phone accessory sales, product exchanges and customer account updates.
  • Think creatively and proactively engage with your peers to identify ways Peloton can elevate the delivery experience for our customers.
  • Use data to help Peloton drive continuous improvement to processes and procedures.
  • Evaluate delivery routes including travel times, traffic patterns, and delivery coverage areas to ensure we operate efficiently.
  • Remain flexible and be comfortable with change as our business continues to evolve.

 

BASIC QUALIFICATIONS & SKILLS:

  • An outgoing, dynamic personality with excellent communication skills
  • Comfortable learning new software systems 
  • Excellent computing skills (email, MS Office, Google Suite, Salesforce…)  
  • Work well both independently and in a team atmosphere
  • Able to troubleshoot problems while thinking on your feet in a fast-paced environment
  • Capable of working swiftly and accurately 
  • Comfortable working with a wide range of personalities 

PREFERRED QUALIFICATIONS & SKILLS

  • Experience with customer scheduling software and delivery vehicle routing systems 
  • At least 1 year of experience providing customer service and/or scheduling customer appointments on behalf of a business
  • Bachelor's degree

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  [email protected]

 

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.

 

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.