ABOUT THE ROLE
The Sales Experience Coordinator is a highly talented and energetic individual who can work efficiently in a fast-paced environment, with the ability to work independently and as part of a team. The Sale Experience Coordinator acts as the liaison between the Precor Sales team and customers. The Sale Experience Coordinator also works with peers and other internal teams to build an infrastructure for service delivery and continuous improvement to support the Precor Sales Team.
The Sales Experience Coordinator reports to the Customer Success Manager and works under general supervision. The Sales Experience Coordinator covers a wide variety of sales support tasks. This role serves as a key contact point for Precor sales reps and customers, as well as other internal Precor departments. It involves a high level of timely, daily, interaction to manage customer communication and expectations, incoming sales leads, quote creation, order placement from entry to shipment, Salesforce opportunity stage status, coordinates and monitors equipment installations, reviews and analyzes installation project completion information, follows-up on inquiries and complaints, and ensures installation partners are reimbursed for work performed. Customer service and professionalism are critical factors in daily administration of this position. A strong ability to broker customer solutions and familiarity with the health club environment are important to success. On occasion, the position may require some overtime, light travel or trade show participation.
YOUR DAILY IMPACT AT PELOTON
% |
Essential Job Function |
30% |
Sales Order Functions
|
10% |
Quotations and Salesforce Database Management
|
30% |
Installation Coordination
|
20% |
Customer Contact
|
10% |
Other
|
100% |
Total |
YOU BRING TO PELOTON
Any equivalent combination of education and experience, which provides the applicant with the knowledge, skills, and abilities required to perform the job, will be considered.
Education:
- Minimum - 2-year degree or equivalent experience.
- Bachelor’s degree is strongly preferred.
- Project management training is strongly preferred.
Experience and Skills:
- Present a professional and congenial phone manner (i.e.: tone, vocabulary, etc.).
- Experience in sales support/quoting customers.
- 1-2 years project management experience preferred.
- Ability to work in a fast-paced environment with a high volume of phone calls, email, and workload on a consistent basis.
- High degree of organizational skills and time management
- Ability to effectively formulate written correspondence.
- Must possess diplomatic skills, be a quick, responsive thinker and a self-initiator.
- Ability to act as liaison between multiple departments with efficiency.
- Strong working knowledge of computers, experience with Word, Excel, and databases.
- Salesforce.com or equivalent CRM system knowledge a plus.
- Familiarity with health club environments.
- Ability to broker solutions.
WORKING ENVIRONMENT
Normal office conditions. Regularly working in office and manufacturing environments to accomplish stated work objectives. Minimal travel as necessary.
PHYSICAL REQUIREMENTS
The physical demands for the Sale Experience Coordinator that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Light physical effort in an office environment
- Moderate computer use / data entry
- Must be able to lift up to 40 lbs.
DISCLAIMER: The above information is intended to describe the general nature and level of work performed by employees within this classification. It is not intended to be an exhaustive list of all duties and responsibilities required of the employee. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
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ABOUT PELOTON:
Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors.
At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.
Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: [email protected]
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