Position Overview
As a subject matter expert in construction, a Technical Solutions Executive partners with Autodesk sales executives to drive incremental annual recurring revenue (ARR) by translating a customer’s business challenges into technical solutions across the Autodesk Construction Cloud to deliver desired business outcomes. This role is responsible for driving expansion and long-term partnerships in accounts by gaining a clear understanding of a customer’s environment, challenges, and requirements through deep product knowledge, customer empathy, and industry expertise.
As a vital member of the Customer Success team, your success will be demonstrated by your ability to get our customers to standardize on the Autodesk Construction Cloud, turn your customers into Autodesk champions and supporting the rest of the field operations team with your robust product and industry knowledge.
Responsibilities
Hit the ground running with pre-existing Autodesk Construction Cloud knowledgeBuild relationships with our customers to ensure technical closure, adoption, standardizationProactively reach out to specific existing accounts in our customer base to educate about new product features & drive adoption of core featuresIncludes frequent travel for both on-site and remote customer interactionsTurn every client into an Autodesk advocate and lifetime customerServe as an Autodesk Construction Cloud product and industry expert for the rest of the companyProvide value-based pre-sales support, including documented discovery, demos, and technical consulting for large net-new opportunitiesDevelop relationship as a trusted advisor for top, key industry accounts completing, but not limited, to the following activities: Executive business reviews, Product utilization reviews, Review new functionality (as available) to support continuing adoption, Highlight additional forums to engage with the Autodesk Construction Cloud.Technical Discovery and Solution Fit: Provide leadership and guidance in the formulation of requirement definitions, scope documents, user needs studies, process assessments and project assessments for sales opportunities to help make business cases and drive ROI. Leverage Autodesk software, applications, and services together with other resources to develop innovative solutions that satisfy technical, fiscal, and schedule constraints within the customer’s business.Participate in a unified Customer Journey: Collaborate with Customer Success teams to recommend additional education, deployment and enablement services options (consulting sales lead channel) and empower customers with tools to monitor, improve and optimize their Autodesk Construction Cloud investmentDrive Customer Experience: Identify successful customer stories to support marketing and customer reference pipeline, provide additional avenue to pass along customer feature requests and understand any customer dissatisfaction issues and provide guidance on how to engage proper channel (and in some cases engage internal resources directly) as appropriateSales enablement support for new functionalityWork with product development and marketing teams to understand new release functionality: Work with Product Marketing to help translate new functionality into value-add messaging to train sales account executives and support and augment account executive training on high-level demonstration of new functionality, as well as support configuration of demo zones and/or value pitch accordinglyWork with product marketing to develop demo (and/or strategy) for new segments like higher education, heavy civil, or governmentSupport speaking engagements (as needed) to evangelize customer success and/or best practices in getting the most value from the Autodesk Construction CloudHelp connect and network mutual Autodesk customers to discuss application usage approaches and learnings as relevantHelp build the foundation to a scale a World Class Customer Success OrganizationCustomer SupportCustomer training, configuration, or any other consulting-type of services (Consulting to deliver as paid services engagement)Sales administration or coordination of sales activities (owned by sales account executives)Minimum Qualifications
Prior AEC industry experience to drive desired business outcomesExperience using the Autodesk Construction Cloud products, specifically PlanGrid, Assemble, and/or BuildingConnected in your current or previous roleProven track record in managing clients, executing meetings, and developing deep industry relationshipsPassion for helping our customers and a commitment to creating amazing customer experiencesProactively seek opportunities to learn and improve existing processesExcellent communication and presentation skills, both verbal and written, in person and over the phoneExperience conducting group webinars live within your regionPreferred Qualifications
Experience using BIM 360 in your current or previous role
PlanGrid, an Autodesk company, builds simple, beautiful software that construction teams love to use. As part of Autodesk Construction Solutions (ACS), whose mission is to seamlessly connect the office, trailer and the field across the entire construction project lifecycle, PlanGrid’s mobile-first solutions empower general contractors, subcontractors, owners and architects to provide fast, accurate information to the field. With unparalleled adoption by field workers, PlanGrid is used on projects as the single source of truth for all construction data — including drawings, photos, and other critical documents. As a result, critical workflows are streamlined, efficiency is improved and field teams can take on more work and get more done. PlanGrid’s software and other Autodesk Construction Solutions products enable a complete data set to move seamlessly through each phase of a building’s lifecycle — from design and preconstruction to construction, turnover, and operations. PlanGrid is used on more 1.5 million construction projects in 100+ countries.
Join us as PlanGrid and ACS advance Autodesk’s leadership in construction.
As part of GDPR compliance procedures, we have posted our Recruiting Privacy Notice on our website. Please also note that the advertised position is an opportunity with Autodesk, Inc. (https://www.autodesk.com/), as Autodesk recently acquired PlanGrid. Processing of your personal information as part of the job application process, and as part of Autodesk employment should a candidate be hired, will be handled by Autodesk pursuant to Autodesk’s Candidate Privacy Statement, available at: https://damassets.autodesk.net/content/dam/autodesk/www/content/careers/autodesk_candidate_privacy_statement.pdf.
