The Challenge

• At Qualtrics, we are defining the XM category. Critical to this is our effort to develop our own people into XM leaders as well as providing the best in class employee experience. The Learning & Development team is the group tasked with ensuring every employee activates their potential by enabling job performance and career growth, and by designing development programs for our services employees. A day in the life is rarely the same, moving from coordinating new hire training to deep-diving into process optimisation to working on projects that help our employees be successful.This a fantastic opportunity to join a new team and make an impact.

Expectations for Success

• Work with the global L&D team to define and design overall curriculum, program structure, course audiences, outlines, and learning objectives
• Ensure training content is up-to-date (i.e. reflective of new product developments) and localised for the Asia Pacific/Japan region 
• Collaborate with Subject Matter Experts to design and develop content
• Ensure participants are able to access latest L&D resources  (e.g. certifications and Q badges) 
• Manage internal coaching programs in the Asia Pacific/ Japan region
• Consult with internal stakeholders (e.g. team managers) to determine L&D needs and ensure desired training outcomes are achieved
• Track all metrics related to trainings (i.e. certification, course completion), 
• Analyse course activity and internal feedback, and prioritise tasks for ongoing refinement and enhancement
• Collaborate with the global L&D team to create a blueprint for the E2E services employee experience and architect improvements to the journey. 
• Monitor services employee experience data and work with leadership team to create concrete action plans based on data
• Build and maintain the career success criteria and level guides across services
• Collaborate with global to craft a services-wide mobility program with the goal of developing our employees through a rich variety of experiences
• Coach senior leadership and management in their team development efforts
• Deliver executive summaries to communicate results / status of learning initiatives
• Facilitate leadership development experiences for management, including core leadership programs for executives and high potential employees

Qualifications & Requirements

• 2-4  years experience in the field of employee experience, either in consultancy or in-house
• Ideally post-graduate degree in I/O psychology
• Comfortable with data analytics to work independently on most matters or to direct the efforts of a more technical analyst
• Ability to thrive in ambiguity—apply structure to problems
• Outstanding written and verbal communication skills
• Ability to convert complex, technical information into easy-to-understand formats
• Strong project management skills, with the ability to prioritise activities and deliverables and deliver on time, on budget, and with exceptional quality
• Ability to collaborate closely with other teams to solve problems collectively
• Ability to lead groups of stakeholders with varying levels of seniority

What differentiates us from other other teams at Qualtrics (Q mobility/ Quni)  

• Services L&D provides opportunities to collaborate with and impact multiple teams across services and Qualtrics
• You will get to regularly work with team members from all regions (EMEA, APJ, AMS)
• There are opportunities to job craft to find the right balance between defining L&D strategy, improving technology/tools, creating/managing content, and giving live instruction.
• Our "customers" are employees and you will become an expert at designing and implementing scalable programs to enable both manager and employee success.