Digital Product Manager

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over 3 years old

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About Returnly
At Returnly we help merchants turn product returns into new revenue streams. We are a Silicon Valley startup and we have recently opened an office in downtown Madrid (near Alonso Martinez subway station). We’re are a financial technology services company that builds award-winning products which make shoppers’ propensity to repurchase go through the roof. We’re backed by smart money VCs in Fintech and one of the most well-funded startups in the San Francisco Bay Area. Our mission is to de-risk online commerce and we’re building a team of amazingly talented people to build the next generation of retail fintech products.

Product at Returnly
The product team at Returnly works to develop both merchant and shopper experiences, define robust APIs, and lead custom integrations with industry-leading ecommerce platforms. The product development process is an extremely collaborative effort between engineering, design, and customer-facing teams with the end goal of creating industry-changing technologies.

What do we offer?
Remoteness
We have an office, and we prefer seeing each other often, but we already had a healthy WFH culture before Covid-19 came so when it happened, we just switched to every-day WFH. However, we would prefer if you live in or near Madrid so when we open the office again it won’t be a problem for you to enjoy it.

Schedule
We have a very flexible approach to working hours. You can stop to go to the gym, get your little ones to or from school, meditate or do whatever you need or want. There is a need for a certain amount of overlap with Pacific Coast working hours needed for meetings and collaboration that does not fit into asynchronous communications, however we try to prioritise those, and your main collaborators are based on Spain. A lot of people at Returnly have families, we understand the sometimes unpredictable nature of life and we support everyone taking care of their loved ones and themselves, and we trust everyone to take advantage of this flexibility in a responsible way.

Growth
We do performance and compensation reviews, and we will try to help you become your better self, be it via mentoring, training, feedback or the possibility to dab on fields where you are not yet an expert.

Equipment
You will be provided with an Apple laptop and whatever you need to do your job comfortably and productively. As we are now unable to enjoy our awesome offices, special provisions to help you set up at home will be addressed.

Benefits
Additionally, Returnly Spain offers some benefits to all its employees, like private medical insurance, extra vacation days, weekly team lunch, etc. Employees can choose some extra benefits since day one and they will earn more every year they remain at Returnly, benefits include things like gym membership, communications at home, transport, meal….

What are we looking for?

  • You are the voice of the customer — identify market opportunities, study market trends, and understand customer pain points for ecommerce and payment solutions
  • You can think in terms of the big picture, but deliver on the details
  • You can turn incomplete, conflicting, or ambiguous inputs into solid action plans
  • You have a nose for great products and advocate for new features with qualitative and quantitative reasoning
  • You communicate with empathy and exceptional precision
  • You can work directly with UX and development teams to execute on roadmap and release plans
  • You do whatever it takes to make your product and team successful, whether that means writing a QA plan or hunting down the root-cause of a user’s frustration
  • You are technical enough to ask engineers good questions about architecture and product decisions alike
  • Beyond just shipping new products, you obsess about continuous product improvement
  • You can leverage data from internal systems as well as web analytics to determine opportunities for conversion improvement
  • The more you bring to the table the better. We are a young company, where specialisation is still in process, and we believe that, the better you understand the people you are collaborating with, the easier it is going to be to have a smooth communication with them.

    • Main Requirements

  • Bachelor's degree or equivalent required. Ideally in areas related to engineering, computer science, or business management
  • Minimum 3 years of relevant experience. At least 2 years of product management experience in e-commerce or payment solutions. Ideal candidates would have experience in both.
  • Understanding and practice of product management methodologies, especially those that support agile software development environments.
  • Proven track record of driving innovation with both enterprises and consumers in mind
  • Reasonably strong UX design skills; capable to identify, sketch, and solve most UX problems
  • Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases with incredible attention to detail
  • Strong bias for action; Capable of handling multiple priorities concurrently and create a sense of urgency in a fast-paced and dynamic environment
  • Entrepreneurial mentality and can-do attitude; willingness to roll up the sleeves and do whatever is necessary to meet goals
  • Excellent planning and time management skills, being able to provide deliverables on time; ability to anticipate and resolve project roadblocks
  • Good communication skills, confidently representing your expertise to peers and stakeholders across the organisation
  • Self-motivated, working independently, intrinsic learner
  • Prior startup experience and/or E-commerce or fin-tech background is a big plus
  • Written and spoken communication proficiency in English is needed to collaborate with a global team
    • Our values
    - Diversity - We are diverse, independent thinkers and still one team with one mission.
    - Openness and empathy - We learn and grow by listening to our customers and each other.
    - Integrity - We always do what’s right for our customers, Returnly and ourselves - in that order.
    - Team - EQ is as important as IQ. We make time to help each other out.
    - Commitment - We are curious and fearless. We own risk, outcomes and everything in between.

    We'd really love to hear from you, but before applying please check the following...

    Read the values section above carefully and ask yourself if this is a good match for you personally. We want you to be an ambassador of these values!

    Do you have all the skills required for this role? Can you demonstrate them? Be realistic - we will only consider applications that demonstrate relevant skills and match these role requirements.

    Please make sure you have included a cover letter as part of your application. We want to learn from you and your achievements before we meet you in person!