About Returnly
At Returnly we help merchants turn product returns into new revenue streams. We're a financial technology services company that builds award-winning products that drive repurchase behavior and customer loyalty. Backed by smart money VCs in Fintech, we are one of the most well-funded startups in the San Francisco Bay Area. Our mission is to de-risk online commerce, and we’re building a team of amazingly talented people to help us do it.
About the Role
At Returnly, we value you as a whole person. We care about the skills you bring to the table, but more importantly, we care about the kind of person you are and the attitude you bring to the table. As a visionary UX Design and Research leader you will develop a vision of the end-to-end experience for how merchants provide great post-purchase experiences to their shoppers and guide the execution on that vision. This is a leadership role in which you collaborate closely with the VP of Product on high-level strategy, and translating it into clear and focused guidance for product designers. This is a high-impact role with the opportunity to shape the future of modern ecommerce experiences.
What You’ll Be Doing
Lead and grow a team of product designers and design researchers by setting clear objectives, establishing a strong design process, and building a strong team cultureEstablish a design process that maintains a high level of creative execution and makes space for innovative and divergent explorationSupervise work across multiple work streams, ensuring high quality experiences and on-time deliveryActively promote and advance Returnly’s own design systemChampion design not as a tool to solve execution problems, but to identify new opportunitiesWork towards developing a deep understanding of merchant needs through ongoing qualitative and quantitative insightsDevelop product design strategies that are informed by user research, business objectives, and strong design sensibilityUse storytelling, persuasion and empathy to connect strategy and vision with ongoing initiativesPartner with product and engineering leadership to develop strategic goals for the Returnly experience and work with your team to bring that vision to life
Desired Skills and Experience
You have experience leading, coaching, and growing design teams working on ecommerce productsYou have an interest in entrepreneurship, high-growth environments, and are comfortable with riskYou have driven and defined the entire end-to-end UX lifecycle of successful ecommerce productsYou have crafted beautifully designed experiences with great attention to detailYou have strong opinions, but hold them looselyYou use data to successfully inform your decision-making process and measure your outcomesYou bring a product mindset to design, balancing design craft and business needsYou have experience championing, defining, and scaling design systemsYou have successfully run a multitude of focused, constructive and action-driven design critiquesYou value open collaboration and know how to cultivate a culture of trustYou are equally comfortable both communicating big-picture strategy and delegating its execution, as well as working side-by-side with designers and ‘teaching by doing’You have experience managing designers that work with cross-functional product and engineering teams in an agile or scrum environmentYou are a maker at heart, enjoy diving into the details of a design, and love solving challenging problemsYou have a deep understanding of UX best practices in mobile and web applicationsYou have strong portfolio of design work demonstrating end-to-end product design on products at varying points of the product life-cycle
Our values
* Diversity. We are diverse, independent thinkers and still one team with one mission.
* Openness and empathy. We learn and grow by listening to our customers and each other.
* Integrity. We always do what’s right for our customers, Returnly and ourselves - in that order.
* Team. EQ is as important as IQ. We make time to help each other out.
* Commitment. We are curious and fearless. We own risk, outcomes and everything in between.
We'd really love to hear from you, but before applying please check the following:
Read the values section above carefully and ask yourself if this is a good match for you personally. We want you to be an ambassador of these values!
Do you have all the skills required for this role? Can you demonstrate them? Be realistic - we will only consider applications that demonstrate relevant skills and match these role requirements.
Please make sure you have included a cover letter as part of your application. We want to learn from you and your achievements before we meet you in person!