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About Returnly
At Returnly we help merchants turn product returns into new revenue streams. We're a financial technology services company that builds award-winning products that drive repurchase behavior and customer loyalty. Backed by smart money VCs in Fintech, we are one of the most well-funded startups in the San Francisco Bay Area. Our mission is to de-risk online commerce and we’re building a team of amazingly talented people to help us do it.
About the Role
At Returnly, we value you as a whole person. We care about the skills you bring to the table, but more importantly, we care about the kind of person you are, and the culture and attitude you bring to the table. As a renewals manager, you will play a key role in ensuring that our existing customers renew and expand their business with Returnly. You will help develop and define the playbook for escalated renewals, working closely with the customer success team to hit our retention goals each quarter.
What you'll be doing:
You should have:
Our values:
Diversity - We are diverse, independent thinkers and still one team with one mission.
Openness and empathy - We learn and grow by listening to our customers and each other.
Integrity - We always do what’s right for our customers, Returnly and ourselves - in that order.
Team - EQ is as important as IQ. We make time to help each other out.
Commitment - We are curious and fearless. We own risk, outcomes and everything in between.