Fraud Strategy Manager

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About Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 25+ million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 5000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role
At Revolut, we do Ops differently. Our hyper-talented Operations experts don’t just keep things ticking over, they’re given the most complex, hard-to-solve problems in the business \uD83E\uDDE0
Then they create elegant, scalable solutions that keep pace with our ambitious growth plans. 
We don’t like to brag, but it’s fair to say we’re an ever-changing, ever-growing, ever-awesome FinTech, right? \uD83D\uDC40
Fraud Strategy Manager role focuses on Financial Crime Operations which is the forefront of Revolut’s efforts to keep customers and their money safe \uD83E\uDD77  
Our colleagues work directly with customers to resolve issues and flag any potential concerns. Using cutting edge technology, we work to prevent financial crime in a way the banking world has never seen before \uD83D\uDCAB
If you have professional experience in the diagnosis and prevention of fraud in the payments, banking, and/or investing sectors, you could be Revolut’s new rockstar fraud fighter in Mexico!

What you’ll be doing
• Covering Revolut’s operations in Mexico, working with product teams in London to develop and deliver robust fraud mitigation while preserving a great user experience and supporting Revolut’s growth
• Performing qualitative and quantitative analysis on fraud risk trends to identify new fraud patterns, and work together with London to define and evaluate potential solutions 
• Monitoring fraud risk through the customer lifecycle, to provide timely detection of emerging patterns in criminal activity
• Analysing fraudster profiles and the type of fraud we are experiencing 
• Developing solutions to reduce fraud risk and financial losses, while minimizing impact to good customers
• Evaluating external partners (i.e. risk data providers, transaction monitoring solutions) to supplement our fraud detection and remediation capabilities
• Defining capability roadmaps to deliver gains in key performance indicators (KPIs)
• Conducting risk assessments of new or changing products & features, with proposals for the appropriate controls to support a successful deployment
• Contributing to the development of Mexico-specific training for Revolut’s fraud servicing operations
• Optimising the fraud / acceptance equation
• Eventually, building and managing a team to manage fraud

What you'll need
• 6+ years of fraud risk and strategy management experience in the financial services or payments industries
• Deep knowledge and understanding of fraud risks associated with the payment, banking, and/or investing sectors
• Ability to build and maintain fraud rules
• Experience with using structured query language (SQL)
• Ability to learn quickly, solve complex problems, and perform in a fast-paced environment
• Ability to work cross-functionally across multiple teams locally and globally to ensure execution against regulatory requirements and internal policies
• Excellent communication skills (verbal/written), including to senior leadership
• English - it's our official language, so it's a must have

Nice to have
• Experience managing projects and/or project teams
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Candidates.

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