Resource Delivery Manager

See more jobs from Snowflake Inc.

about 1 year old

This job is no longer active

We’re at the forefront of the data revolution, committed to building the world’s greatest data and applications platform. Our ‘get it done’ culture allows everyone at Snowflake to have an equal opportunity to innovate on new ideas, create work with a lasting impact, and excel in a culture of collaboration.

About Snowflake

Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging.

The primary responsibility of the Resource Delivery Manager (RDM) is to manage resourcing for professional services engagements across a group of regions in North America. This position will work closely with the Practice Directors, Consulting Managers, and Services Delivery Managers to understand resource demand and requirements and provide recommendations for staffing engagements based on skills and availability. The RDM is expected to resolve conflict and competing priorities, to be proactive, and to drive best practices.  The RDM needs to balance goals that are sometimes competing including achieving target billable utilization, quality of delivery, and employee development.  The position demands a high degree of organization and attention to detail.

As a Resource Delivery Manager at Snowflake you will:

  • Discuss active projects and potential new business with Professional Services Management on a regular basis to understand resource demand and requirements and make recommendations based on skills match and availability
  • Run weekly resource meetings and facilitate resourcing decisions, solving problems and resolving conflict/competing priorities  
  • Act as owner of the schedule and booking confirmations
  • Maintain resource schedules in PSA system of record
  • Manage collaboration process to borrow and loan resources between regions
  • Proactively identify issues for Professional Services management, including developing and distributing reports that monitor utilization (under or over)
  • Work with PS management to implement action plans to resolve issues. 
  • Develop and drive best practices around resourcing across the organization
  • Assist with development and implementation of new hire ramp up plans
  • Drive PS to meet goals for billable utilization, customer sat, and quality of delivery
  • Proactively analyze data and provide recommendations for areas of improvement relating to services delivery and the resource management process. 

Our ideal Resource Delivery Manager will include:

  • 5+  years resource management or project management experience in software solutions industry
  • Highly responsive and customer focused
  • Assertive conflict-resolution and problem-solving skills
  • Clear and concise communication in both written and verbal form
  • Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results
  • Highly detail oriented and able to work autonomously
  • Ability to manage multiple tasks and tight deadlines with confidence and ease
  • Ability to prioritize and organize workload across multiple groups and time zones
  • Bachelor's degree required

Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.