SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
BUSINESS ANALYST, STARLINK GROWTH
Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. We are committed to offering access to high-speed internet to customers worldwide and to providing a world class experience of Starlink for all users. You will develop the tools, dashboards, and processes to help grow Starlink's customer base, launch new markets, and improve customers' experience. This team will be located at our Hawthorne, CA headquarters but may relocate as needs demand.
RESPONSIBILITIES:
- Define and develop department-level metrics and associated dashboards that quantify the health of our operation and influence change
- Support new market launches, sales & operations planning, product & feature roll-outs, demand generation, and larger cross-functional strategic initiatives
- Conduct analyses that identify issues and opportunities impacting growth, and lead scoping and manage implementation of changes
- Collaborate effectively across many departments, including Network, Finance, Legal, Production, Supply Chain, Customer Operations to ensure data integrity and accurate reporting
- Document and train internal users and leaders on dashboard and tool usage, assists in troubleshooting
- Engage the SpaceX leadership team with quantitative and qualitative updates on performance and opportunities
BASIC QUALIFICATIONS:
- Bachelor's degree in business, supply chain, management information systems, computer science, engineering, or economics discipline
- 2+ years of experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting
- 1+ years of experience using SQL
PREFERRED SKILLS AND EXPERIENCE:
- Start-up, consulting, or other demonstrated experience in high-growth, fast-paced, rapidly changing environment
- Strong project management and self-directed prioritization skills
- Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
- Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
- Experience in at least one analytics language (ex. Python, R)
- Advanced understanding of database structures, query optimizations
- Experience working in broadband internet or other consumer product industries
ADDITIONAL REQUIREMENTS:
- Must be available to work extended hours and weekends as needed.
- Willingness to travel to corporate customer sites, other SpaceX locations, and industry events as needed
ITAR REQUIREMENTS:
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.