At Teads, we value the experiences that our clients have with our brand at every step. We believe that:

• Everyone at Teads plays a role in making this experience efficient, strategic and most importantly, beneficial for our clients
• The sum of all interactions that a client has with the Teads brand impacts their overall experience and that no detail is too small to perfect
• By being proactive and intuitive, we can leave our clients feeling energized

About the Role

As a member of the Milan Customer Experience team, the Senior Customer Experience Manager (AdOperations), will be part of a regional team responsible for the set-up, optimization, performance and general stewardship of advertising campaigns. The Senior Customer Experience Manager will support Director of Customer Experience, in their account cultivation and growth efforts, managing a portfolio of 30-40 client initiatives both in a managed service and programmatic capacity. The Senior Customer Experience Manager will also oversee the accurate tracking of data related to campaign delivery and will be responsible for timely and effective communication both to internal parties and to clients.

Responsibilities

Activation and Delivery

Self-Serve campaigns management

• Assist in onboarding of customers to our self-service buying platform.
• Be lead point of contact for all client communication post-sale.
• Lead preparation for campaign activation through clear and concise communication efforts with client.
• Oversee post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis.
• Analyze performance data to highlight key trends.
• Plan and execute multiple incremental revenue prospecting plans each quarter.
• Help internal staff development through consistent and thorough knowledge sharing exercises.

Managed Service Campaign management

• Set up the campaign via our legacy platform / buying platform
• Monitor the campaign pacing, performance, and make optimization to achieve the client KPI
• Communicate with client proactively in terms of campaign performance and work on the incremental revenue generation and post campaign analysis
• Plan and execute the end of campaign report presentation for Key clients
• Help checking internal team's campaign set up, changes to ensure no mistakes on the campaign management across the team

REQUIREMENTS

• Extensive experience including AdOperations, client services, and customer experiences at a digital media agency, SSP, or Adtech company
• Vast digital media industry knowledge and vested passion in understanding how trends impact day-to-day work, such as, but not limited to: Programmatic Advertising (Branding & Performance, Header Bidding and Open RTB Protocol etc...
• Has a proven track record of exceptional time management – effectively plans long-term and big picture projects, while maintaining day-to-day effectiveness
• Continually promotes and achieves high standards of quality at work, applies attention to detail to execution and constantly looks for problems to solve and ways to improve
• Has a track-record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time.
• Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker.
• Is adept at navigating the intricacies of tactical systems and processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.) 
• Cultivates and maintains strong, productive relationships with a range of internal and external stakeholders
• Possesses exceptional written and verbal communication skills
• Takes a collaborative approach to their work; understands the limitations of their own perspective and works hard to understand the interests/perspectives of others
• Team player!

===== ABOUT TEADS ======