IT Manager

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about 2 years old

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We are looking for our new IT lead for APAC, based in Singapore, to join us and help expand our IT reach in the area by focusing on the remote office locations within the region. Providing internal support, we are looking for someone with a high level of professionalism, autonomy, collaboration, a strong mindset of user service and an extended capacity to solve in a timely manner complex technical problems..

Who are we

Teads operates a leading, cloud-based, end-to-end technology platform that enables programmatic digital advertising across a global ecosystem of quality digital media. As an end-to-end solution, Teads’ modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies.

For advertisers and their agencies, Teads offers a single access point to buy the inventory of many of the world’s best publishers. Through exclusive global media partnerships, Teads enables advertisers and agencies to reach 1.9 billion unique monthly users* in brand safe, responsible advertising environments, while improving the effectiveness and efficiency of digital ad transactions.

Teads partners with the leading marketers, agencies and publishers through a team of 1200+ people in 30 countries within which, our engineering team brings together 200+ talented individuals in 3 main locations (Montpellier, Paris, and Bucharest).

We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities.

Our organization gives the possibility to work remotely part of the time and more flexibility is open to discussion. We also offer relocation packages if you prefer to settle down in one of our engineering offices.

Our IT team

A key component of Teads global organisation, our IT team aims at providing best-in-class support to all our employees (or Teadsters) around the world, providing everyone the technical means to help our company thrive and grow. From first-level support to major Information Systems management and standardization, our team is a central piece, working closely with all departments of the company. The team is a true part of our Engineering group and aims at growing to support the global growth of our company.

What's in it for you?

    • Working with a team handling a central piece of our company while facing attractive challenges to be ready for our next growth step
    • Helping build and grow a key business area (APAC) in full expansion by supporting our local users
    • Using industry proven principles to streamline processes, helpdesk and system management
    • Close collaboration with all departments to facilitate the company growth and the development of our business
  • Eventually, scale the region and build a team

What will you do?

You will report to the global IT Manager and will be charged to:

  • Provide day to day technical support to Teadsters
  • Document, track and monitor users’ problems to ensure swift resolution through common user request management systems (Ticketing, Slack, etc.)
  • Work with the team to create process, documentation and aim for global standardization to help streamline and speed up support
  • Drive global projects and ensure their timely delivery
  • Support compliance efforts through proper tracking of assets and operations
  • Contribute to the operation of IT services with a strong level of stability and availability (Google Worskpace, Zoom, O365, Slack, etc.)
  • Work with the team to streamline vendors and tools and maintain good relations with them
  • Travel to other Teads locations (up to 10% of the time, mainly in APAC), occasionally at short notice
  • Enforce collaboration and shared practices with the rest of the IT team
  • Act to extend the level of support provided to Teads office in your area of responsibility

What you bring to the team

  • Proven experience in equivalent role acquired in a fast-paced and international environment
  • Pride in ownership, initiative, leadership and collaboration
  • Effective communicator and great team player
  • Passion to deliver a world-class customer service experience
  • Experience with user support process (ticketing), client management system (Jamf), Identity Provider Management (Okta), etc.
  • Extended experience in supporting Mac devices
  • Advanced knowledge of audiovisual support (for Business Events, Offsites, Live Streaming, etc.)
  • Strong experience of corporate networking and security practices
  • Fluency in English
  • You put yourself in your user’s shoes and understand her/his need

Brownie points:

  • Past experience of working in/with remote teams
  • Second language beyond english would be appreciated