Because you belong at Twilio

The Who, What, Why and Where

 

The Agile Program Manager (APM) facilitates our Engineering teams to reach our product delivery and infrastructure scale goals. Acting as Scrum Leader for Flex teams you will lead their collaboration and deftly identify dependencies and risks, resolve blockers, make use of metrics to improve delivery, and demonstrate Agile best practices to optimize velocity, quality, and predictability.

 

Who?

• A true servant-leader, there to help the teams do their best work

• Open to learning from others, humble, willing to experiment and try new ways of working

• Consistently takes Initiative to identify and resolve issues that can improve overall efficiency and effectiveness of programs.

• Trusted — acts as a point of contact for cross-program communication

• Organized — skilled at blocking and tackling, running things to ground, protecting the teams while making sure they’re responsive to the needs of the business

• A strong Agilist — skilled at balancing standard methodologies, experiments, and flexibility to suit the situation; effective at delivering training

• Certified Scrum Master; bonus points for Scaled Agilist certification or experience in a Scaled Agile organization

• 5-7 years of relevant experience and at least 3 years as a Scrum Master

 

What?

• Live by and champion our Twilio Magic cultural values

• BE AN OWNER & EMPOWER OTHERS: Serve as Scrum Master for multiple teams — own and facilitate their Agile ceremonies using standard methodologies and flexibility to suit their way of working, while coaxing them toward greater efficiency

• BE INCLUSIVE: Work collaboratively with fellow Scrum Masters to track cross-organizational dependencies and promote the success of the BU, including acting as Program Manager for an area of teams, executing on processes, finding opportunities, implementing changes, and ensuring great communication

• DRAW THE OWL: Drive toward continuous improvement through analyzing data and inspect & adapt practices

• BE BOLD: Help be an agent of change as we strengthen our Agile muscles across the organization 

• WRITE IT DOWN: Effectively tracks metrics and articulates findings and recommendations; may utilize financial acumen to manage BU-level budgets

• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

 

 

Why?

Twilio Flex is a programmable cloud contact center platform that gives a company complete control over how, when and what it deploys. Twilio's customer engagement platform powers over a half million agents today and it's helping businesses deploy tailored cloud contact centers while freeing them from the limitations of SaaS applications. They can find the documentation, sample code, and developer tools needed to tailor the contact center to their unique needs.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

 

Where?

 

This position will be US- Remote. Along with our many perks, what you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

 

About us:

 

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

 

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.