Because you belong at Twilio.

The Who, What, Why and Where

Twilio is growing rapidly and seeking a Technical Program Manager to be a key leader with US Number Ordering and Porting. The person in this role will lead all aspects of number functionality for Twilio’s OCN, including requesting codes & blocks, managing configuration of LRNs and utilization of numbers, reporting to NANPA, and managing porting activities to Twilio’s OCN. Reporting to the GM of Phone Numbers, this position is critical in supporting Twilio’s OCN and externally representing Twilio within industry groups supporting North America number management and Relief Planning. 

Who?

Twilio is looking for a leader who lives the Twilio Magic and has a demonstrated track record of managing US number acquisitions and porting activities.  They also have:

• 10+ years experience in telecommunications including but not limited to LNP roles, code admin functions, acquiring numbering resources from regulatory bodies, and VoIP numbering 
• Strong preference for someone with prior experience in a leadership role focusing on number management at a telecommunications company and leadership
• Strong analytical skills.
• Knowledge of relevant industry databases and systems such as NPAC, BIRRDS, LERG, SOA, NAS, PAS
• Fluency in operations of number ordering and bulk porting activities at a CLEC or IPES company
• The technical ability to understand software and recognize areas of product integration, discuss product roadmaps, and engage with product managers
• Experience with the cloud, APIs, communications, and enterprise software is a plus. 
• Bachelor’s degree or equivalent experience required.  

What?

As a Technical Program Manager, you will live the Twilio Magic values:

• WRITE IT DOWN: Analyze current resources and systems used for number management and provide key findings and recommendations to internal stakeholders.
• DRAW THE OWL: Identify a process for requesting number blocks and managing porting activity to the Twilio OCN using internal and external sources while also driving necessary changes to current systems. 
• BE AN OWNER & BE BOLD: Lead or assist in all aspects of number management, including strategy formation, developing new processes , and integration with external parties.
• EMPOWER OTHERS: Interact extensively across all functional teams within Twilio, train employees on US number management
• NO SHENANIGANS: Ensure the consistent exercise of appropriate judgment and discretion in forming new processes and improvements to current systems.

 Why?

The Phone Numbers team is central to Twilio's continued growth because phone numbers are the key to unlocking Twilio’s services. We work closely with senior leadership and product teams to ensure customer access to phone numbers while also ensuring regulatory requirements are maintained. 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position can be remote within the US. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.