Because you belong at Twilio

The Who, What, Why and Where

Twilio is growing rapidly and seeking an Endpoint Systems Administrator to be part of the Endpoint Management & Compliance team at Twilio. The Endpoint Systems Administrator will be responsible for enterprise endpoint administration/management of Mac OS, Linux, Windows, Android, and iOS devices, with a focus on providing and maintaining standards and regulatory compliance, lifecycle management of both physical and virtual endpoints including installation, configuration, troubleshooting, support, and audit related duties. You’ll get the opportunity to work within the change management process and help ensure that the team is aligned on any future changes and updates. You will use your knowledge of test protocols, disaster recovery principles, incident, and problem management to ensure a robust IT environment.  You should have a strong desire to learn and grow, and be able to quickly pick up and apply new knowledge. 

Who?

Twilio is looking for an Endpoint Systems Administrator who lives the Twilio Magic and is “eager to make an impact on quickly growing organization” They also have:

• 3-5 years experience working with endpoint systems administration or architecture with 5+ years of overall IT experience.
• Previous experience with Jamf services, such as Jamf Certified Admin (300 or higher)
• Advanced experience with endpoint management platform administration including Jamf, AirWatch, Workspace One, InTune, JumpCloud, AWS Workspaces, VMWare UEM, Google Suite or equivalent platforms.
• Advanced knowledge of managing/administrating endpoint systems including hardware, OS (Mac, Windows, [Linux is a plus]), OKTA, Cloud Directory Services, group policy, antivirus, monitoring and patching.
• Intermediate understanding of networking services including internal DNS and DHCP 
• As an owner, you take initiative to identify and resolve issues that can improve the overall efficiency and effectiveness of the team using excellent diagnostic and problem solving skills.
• Knowledge of ITIL framework/best practices and ability to understand the concepts of standards and regulatory compliance for enterprise systems.
• Strong ability to collaborate and effectively communicate both via documentation and cross team.
• Participate in the IT support rotation following the company’s incident response and escalation policy.
• BS in Computer Science or equivalent experience.
• Have a security first mindset when managing endpoints by continuously partnering with Security Operations and Compliance teams.
• Experience developing automation tools to simplify onboarding, off boarding, patching and reporting.

What?

As Endpoint Systems Administrator, you will live the Twilio Magic values:

• DON’T SETTLE:  Suggest better ways to perform routine tasks by creating efficiencies 
• RUTHLESSLY PRIORITIZE:  Resolve tickets from our Endpoint Management & Compliance queue and escalate where necessary.  Work on project tasks to completion providing timely updates in our project management software
• DRAW THE OWL:  Install, configure, and maintain Mac, Linux, Windows, iOS and virtual device management tools (like AWS) per industry best practices
• BE AN OWNER:  Implement compliance solutions per our run books and industry best practices
• BE BOLD:  Contribute to new solutions
• BE AN OWNER:  Lead the design and execution of small to medium sized technical projects with limited oversight.

Why?

The Endpoint Management & Compliance Team is central to Twilio's continued growth. We work closely with leadership and the user community to provide strategies for the implementation and support of our global endpoint systems. We also work cross team to automate many of our communication services to provide a better experience for our user community.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.