Because you belong at Twilio

The Who, What, Why and Where

Twilio is growing rapidly and seeking a Full-Stack Javascript Engineer to deliver support experiences on Flex, our programmable contact center solution.  We are seeking a software engineer with strong computer science fundamentals and looking for a creative problem solver and proactive tinkerer to reinvent the agent and customer experience at scale. In this role, you will work closely with our engineering and product team to create world-class support experiences that showcase the value of Twilio products for our customers.

Who?

We are looking for a versatile engineer who can help push our services teams to the next level by providing powerful tools, automation and insights that improve their productivity.  You are:

• Product focused, and take pride and ownership of user interfaces that will create a frictionless experience for Twilio employees and customers.
• Customer-focused and have empathy for our users’ needs and businesses enabled by the Twilio platform.
• Versatile, ready to learn and execute across the stack from front-end and UX to back-end and databases, from low-level optimizations and debugging to architecture and system design, from slinging code to operations and assuring the quality of your work.
• Passionate about modern web application development, familiar with established industry standards, and curious about new frameworks and technologies.
• Technically savvy and preferably have experience with cloud computing (AWS), APIs, communications, enterprise software, and/or cross-channel systems.
• Knowledgeable and opionated about the design of REST APIs
• Strong computer science fundamentals and familiarity with Javascript full-stack development.  Familiarity with NodeJS is a plus.
• 2+ years of experience in building front-end Web user experiences, preferably using frameworks like React, Vue, or Angular.
• Bachelor’s degree or equivalent experience required.

What?

As a Full Stack Engineer, you live the Twilio Magic by: 

• WEAR THE CUSTOMER’S SHOES: You think backwards from a customer perspective and continuously iterate and improve on our products to raise the bar.  You care deeply about user experiences and love intuitive, fluent, and responsive interfaces. 
• BE AN OWNER: Own the execution of your work from design through delivery.  You are passionate about code quality and demonstrate ownership across the end-to-end software development lifecycle.  
• WRITE IT DOWN: Demonstrate excellent verbal and written communication - ensure that complex software plans, designs, and implementations are communicated clearly and effectively to our engineers and stakeholders. 
• DRAW THE OWL:  Identify new approaches from internal and external sources, and experiment to deliver software that moves the needle on our business metrics using data to drive decision-making.  
• EMPOWER OTHERS: You are comfortable working in high-performing, self-organizing teams and trust yourself and others to get the job done on time and on quality.  You embrace agile development and working in a distributed team.
• NO SHENANIGANS:  You strive for inclusion and transparency, and thrive in a cross-functional environment collaborating with engineering, product managers, and stakeholders.

Why?

Services Engineering team is a growing engineering team in the Go To Market (GTM) organization with an expanded charter to serve the needs of our Customer Support, Success, and Professional Services organizations.   You will help us deliver the reference implementation of Flex at Twilio that serves as the communications backbone for all customer interactions across the end-to-end customer journey, and provide tools to empower our service teams and drive our customers’ success.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.