Because you belong at Twilio.
The Who, What, Why and Where
Twilio is looking for a Manager, Sales Operations to join our Sales Operations team. This is a great role for an experienced operations professional looking to further develop their career in a fast paced, high growth company. You are right for this role if you excel at juggling multiple priorities, attentive to details, have strong communication and problem solving skills, and enjoy cross-functional collaboration. You are a results-oriented individual who is motivated to tackle complex problems, has a "can do" attitude, and is comfortable asking questions. You are proficient working in Excel, have people management experience, and have strong analytical skills.
Who?
Twilio is looking for a leader who lives the Twilio Magic and has a demonstrated track record of leading order management activities. They also have:
- 5+ years in Order Management, Sales Operations, Billing or similar role
- 1-2 years of team management experience
- Superior attention to detail, strong quantitative and analytical skills
- Relationship building skills, able to work collaboratively in cross-functional teams
- Capable of developing operational programs, policies and streamlining processes
- Strong interpersonal and communication (written and verbal) skills
- Self-directed with strong organizational skills and the ability to adapt quickly to changing priorities, assignments, and roles
- Functions effectively in a fast-paced environment, able to manage multiple tasks and meet tight deadlines
- Bachelor’s degree or equivalent experience required.
Preferred Qualifications:
- Experience in fast growing Software company
- Experience with Salesforce.com and Google docs
- Experience with Apttus CPQ
- Experience supporting Sales organizations around the Globe
What?
As Manager, Sales Operations, you will live the Twilio Magic values:
- BE INCLUSIVE: You will be a part of the Sales Operations organization and lead a team of Order Management professionals.
- WEAR THE CUSTOMER’S SHOES & DON’T SETTLE: Responsible for ensuring accurate entry and processing of orders, solving operational issues, developing, improving, and documenting processes.
- WRITE IT DOWN: Ensure appropriate documentation and compliance with the company guidelines and requirements.
- BE AN OWNER: The successful candidate will be an individual who is an energetic self-starter that can successfully multitask.
- EMPOWER OTHERS: Collaborate in a fast-paced work setting, knows how to lead the team by removing roadblocks, and ready to jump in and help with the day-to-day activities.
Why?
The Sales Operations team is crucial to the success and scalability of our sales organization and its supporting teams. Our main goal is to empower and support sales organizations that, in turn, propels company performance. As part of this team, you will collaborate closely with business owners across functions and sales leaders.
Where?
This position will be located in our beautiful office at 1801 California St. in Denver, CO. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, access to our building fitness center, monthly All Hands and more.
You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.
About Us
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.