Because you belong at Twilio.
The Who, What, Why and Where
Twilio is growing rapidly and seeking a talented Senior Engineering Manager to lead a net-new team within Twilio Flex - the first fully programmable cloud contact center. You would manage and grow a brand new engineering team to put Flex at the forefront of Infrastructure as Code and Continuous Deployment. The Infrastructure as Code systems are critical to developer efficiency, incident reduction, and product velocity. If you are deeply passionate about enabling Twilio engineers, and love solving complex infrastructure problems with software, you are probably a great fit for our team.
Who?
Twilio is looking for a leader who lives the Twilio Magic and has a demonstrated track record of leading engineering teams. They also will:
- Enthusiasm for developer platforms for continuous delivery of software and infrastructure changes.
- Previous engineering management or technical leadership experience in building and mentoring a team.
- A history of working with highly scalable distributed systems with a focus on operational excellence.
- Ability to intelligently prioritize a technical roadmap with a focus on delivering incremental customer value.
- Experience in agile processes and best practices.
- 7+ years relevant work experience, or a degree supplemented with relevant experience in the field.
- 3+ years experience leading engineering teams.
- Be a strategic thinker and thrive when operating in broad scope, from conception through continuous operation of 24x7 services
- Distill complex and ambiguous situations into actionable plans for your team
- Have a degree in Computer Science or equivalent experience
What?
As an Senior Engineering Manager, you will live the Twilio Magic values:
- BE AN OWNER: Build and grow a team of passionate engineers as they grow and deliver Twilio Flex’s Infrastructure as Code capabilities. Provide support and guidance that enables the team to self-organize and to achieve sustained high velocity and predictability in delivering software changes. Work closely with both Flex and Twilio Platform teams to drive and adopt emerging best practices and technologies to deliver on the promise of Continuous Deployment.
- EMPOWER OTHERS: Manage employee career development by providing coaching and mentoring to engineers while guiding them to maximize their potential. Provide continuous performance feedback, collaborate with employees on their goals and provide a clear path for progression through personal development plans.
- BE BOLD: Be hands-on with the engineering team - seeking out best practices and challenging the team’s decisions and designs.
- DON’T SETTLE: Institute development best practices to ensure the team produces high quality, well-architected and supportable code.
- NO SHENANIGANS: Be intellectually honest when evaluating tools, conducting due diligence, and deciding development strategy and execution within your team.
Why?
Twilio Flex lies at the heart of the Twilio’s strategic priorities. In this role you would influence Twilio’s newest and fastest growing product. You would be a visible leader and would work closely with teams at every layer of the company. Your success would deliver great customer experiences at major brands around the world (Twilio’s customers), and you would enable them to deliver better services to their customers.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
About Us
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Healthcare Insurance and Leave
- Prescription Drug
- Dental
- Vision
- Flexible Spending and Health Savings Accounts
- Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
- Short and Long Term Disability Insurance
- Life and Accidental Death & Dismemberment Insurance
- 401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
- $65 per month work-from-home stipend
- Up to $50 per month for wellness expenses and activities
- Up to $30 per month to use towards books/eBooks
Important COVID-19 Guidance (For candidates applying to roles in the United States):
To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption. Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date.