Because you belong at Twilio.

The Who, What, Why and Where

Twilio is growing rapidly and seeking a Order to Cash Manager who has a demonstrated track record of managing the entire process from contract signature to collections. This individual must be comfortable in a fast paced, high growth environment and ensure a timely and scalable month-end close while collaborating with multiple internal functions such as Sales, Biztech, Deal Desk, among others. We are looking for an individual with a passion and proven track record in order management and billing operations to join a collaborative team-based working environment. This role will report to a Revenue Accounting Senior Manager. 

Responsibilities will include:

• Manage and scale global order to cash operations, including order management, billing, and collections
• Order management: Ensure customer contracts have been properly reviewed and processed to enable provisioning and billing in a timely manner
• Billing: Ensure prompt and accurate issuance of subscription and usage invoices in accordance with contract terms. Support the implementation of a new billing system. Review reconciliations of billing information across systems and collaborate cross-functionally to resolve variances
• Collections: Manage streamlined collections and escalation processes to achieve timely receipt of customer funds and identification of at-risk receivables, and manage the cash receipt and application processes to ensure prompt and accurate deposit of all funds and application to customer accounts
• Directly manage, coach, and develop a global team
• Drive continuous improvement in system usage/capabilities and processes for order-to-cash, with a special focus on increasing automation
• Support the implementation of internal controls through contributing to the design and managing successful execution against internal controls across order-to-cash processes 
• Develop and monitor key operational metrics through the order-to-cash operations and synthesize such metrics into meaningful reports and recommendations to relevant stakeholders
• Manage and perform duties for monthly accounting close activities for month-end, quarter-end, and year-end close process, including the review of journal entries and balance sheet reconciliations
• Coordinate with Tax team to maintain awareness of and compliance with assessment, collection, and remittance of sales taxes
• Support quarterly and annual inquiries, requests, and activities originating from our external auditors and tax consultants
• Drive best practices and develop, execute, and enforce order-to-cash policies and procedures
• Execute ad-hoc projects in order-to-cash operations, as needed

Who?

Twilio is looking for an individual who lives the Twilio Magic and also has:

• A minimum of five years of relevant order-to-cash experience
• Strong accounting knowledge in billing and accounts receivable
• Experience with NetSuite, Salesforce, Oracle, Stripe and/or similar systems
• Advanced computer skills especially in Microsoft Excel
• Experience with managing a multi-regional team
• Experience with high growth technology companies, preferably in SaaS
• An ability to identify, analyze, and resolve issues independently
• A collaborative working style, experience working across the company with teams of varied size to achieve common goals
• Strong interpersonal and communication skills, including excellent written, oral, and presentation skills, and ability to work well under pressure and interact at all levels
• Strong knowledge and understanding of SOX controls

What?

As the Order to Cash Manager, you will live the Twilio Magic values:

• WRITE IT DOWN: Ensure desktop procedures exist for all areas of team ownership and clearly evidence SOX controls.
• RUTHLESSLY PRIORITIZE: Ensure team alignment with overall functional goals (BPMs) and deliver on agreed upon deliverables in pre-set timelines. 
• BE AN OWNER: Own the close process over the areas outlined above and recommend simplifications to existing processes.
• NO SHENANIGANS: Provide intellectual honesty and data driven decisions.
• EMPOWER OTHERS: Energize your team; encourage and support growth through coaching; appropriately challenge them with new exposures and opportunities. 

Why?

The Accounting team at Twilio is essential to our continued growth as a company and ensuring that we produce accurate and complete financials in an efficient manner. Twilio is a complex, high-growth, quickly evolving business. Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio.

Where?

We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

Salary:

Denver/Boulder Metro:

Tier 4 base salary range: $82,496.00 - $113,432.00

Rest of Colorado:

Tier 5 base salary range: $72,184.00 - $99,253.00

Non Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

• Prescription Drug
• Dental
• Vision 
• Flexible Spending and Health Savings Accounts
• Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

• Short and Long Term Disability Insurance
• Life and Accidental Death & Dismemberment Insurance
• 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

• $65 per month work-from-home stipend
• Up to $50 per month for wellness expenses and activities
• Up to $30 per month to use towards books/eBooks