Because you belong at Twilio

The Who, What, Why and Where

Twilio is hiring Platform Site Reliability Engineers (SRE) for a technical leadership role in Platform Engineering to be responsible for the operation of Twilio’s worldwide infrastructure to meet high availability, scalability, quality, and reliability goals. You will lead the team, including developing automated tooling and operational capabilities to enable real-time, low latency services for next-generation communications infrastructure worldwide.

Who?

We are looking for an SRE with a proven track record of success leading a technical team. You will have:

• Strong sense of Being an Owner, Wearing the Customer Shoes, with the ability to Empower Others demonstrated through clear communication, mentoring, and coaching.
• Skills to define roadmap and collaborate across multiple global teams, leading development, configuration, deployment, and operations of our infrastructure.
• Depth of operational experience in complex distributed systems, including defining and measuring SLO/SLAs towards high availability and reliability goals.
• Experience operating large scale Java-based systems and media services in production across multiple regions or data centers in a cloud platform or enterprise scale environment.
• Breadth of DevOps experience in building tools and frameworks, with an understanding of continuous deployment processes.
• Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations.
• Experience building and managing systems with tools including Kubernetes, Chef/Ansible/Puppet, Kafka, Docker, and Terraform.
• Bachelors/Master’s degree required, or equivalent experience.
• 5+ years of experience including 2+ years leading a team in a DevOps/SRE environment.

What?

As a Site Reliability Engineering Lead, you will live the Twilio Magic values:

• BE AN OWNER - You will lead development, deployment, and operations of Twilio’s worldwide services based on Twilio standard procedures and guidelines, towards 24x7 availability, with high performance, scalable and zero downtime releases in our AWS environment.
• WRITE IT DOWN: You will craft best practices as runbooks to share knowledge goodness across teams.
• DRAW THE OWL: We still have problems we haven’t even thought of! You’ll need to recognize gaps in systems, services and processes to achieve ultimate success.
• EMPOWER OTHERS - You have the desire to collaborate across teams on best practices to build, test and operate services at scale!

Why?

Twilio Developers use our Messaging, Voice, Video and Email platform to build unique communication experiences for customer interactions around the globe. Twilio’s Platform Engineering team develops and operates the worldwide infrastructure to support these services.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our Atlanta office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.