Staff Full Stack Software Engineer, Twilio Engage

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See yourself at Twilio

Join the team as our next Staff Full Stack Engineer on the Growth Automation pillar 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

 

Although we're headquartered in San Francisco, we have presence throughout Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to grow and evolve Journeys, a product launched in mid-2021, as we push for growth and adoption with Twilio’s 20k+ customers. 

 

This product faces enterprise-scale usage already, despite being very early in its life cycle. We need to deal with scaling a complex front-end while still delivering new rich UI features. The design challenges are meaty, and you’ll be expected to work closely with design and research to iterate on a fast-changing product.

 

You will need to understand and articulate the trade-offs between new functionality and stability. You will need to persuade all involved to make the right architectural choices for the long term technical and financial health of the product.

Responsibilities

In this role, you’ll:

  • Build out new functionality within a young product seeing rapid adoption
  • Guide a team of engineers through difficult architectural trade-offs
  • Generate detailed design documents and action plans for features slated for development
  • Mentor engineers earlier in career on technical matters great and small
  • Manage technical debt on existing features, ripping out and replacing prototypes

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

Required:

  • Schedule: Ability to work non-standard, on-call rotation weekend and holiday hours, shared evenly with all engineers on the team. We believe that we are responsible for the code we write and how it runs in production.
  • 7+ years experience writing production-grade code in a modern programming language (language agnostic).
  • 4+ years experience building UI products using frontend frameworks.
  • Significant experience crafting APIs, like us you understand that a good API contract is a critical part of a good UI.
  • Familiarity with React, from building to deploying.

Desired:

  • You have a strong understanding of UX patterns and are passionate about building intuitive UIs that customers will love. 
  • You love partnering with design to create impactful customer experiences and not just implementing designs that are tossed over the fence.
  • You’ve had a demonstrable history with at least one of GraphQL or REST.
  • You have significant experience with Typescript. Experience with D3.js is an even bigger plus.
  • You've worked on high-scale web applications and understand the architecture patterns that make them successful (e.g., well-designed APIs, efficient algorithms).
  • A highly effective collaborator, you work well with your team and your partners in product and design towards common goals.
  • You possess a strong customer focus, because the feedback loop with customers will be very tight!

 

Location 

This role will be remote, and based in the USA.

No mandatory travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

 

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

 

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

 

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

 

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $141,236  - $194,199 ).
  • Sales Commission: Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.
  • Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.