The Who, What, Where and Why

Twilio is growing rapidly and seeking a Principal Product Designer to lead the design of customer experiences for our Voice and Video-related products. In this role, you will collaborate with multidisciplinary teams to discover, define, and design experiences that give developers and businesses around the world the ability to create communication applications. The ideal candidate will be an advocate for our customer-informed process, a champion and active contributor to our inclusive-by-default Design System, a mentor to our UX team members in upholding our standards and helping them grow, and a UX leader who takes a holistic, human-centered approach to design.  

Who?

Twilio is seeking a Product Designer who:

• Has a proven user-centered design workflow that comprises: design, prototyping, presentation, sharing and soliciting feedback, influencing key decision making, and collaborative handoffs with developers.
• Can share a portfolio with beautiful, usable, straightforward, and lovable designs that demonstrates strong technical product thinking and an understanding of user-centered design methodologies. 
• Has a demonstrated advocacy for design and research methodologies, and is proficient in running quantitative and qualitative research, such as usability testing, analysis, interviews, and field studies.
• A demonstrated history of successfully mentoring and coaching team members.
• Experience designing and evolving enterprise application software in a fast-past environment.
• 8+ years of industry experience and a related degree or equivalent experience in UX, Design, HCI, Information Management, Psychology, or Anthropology.

What?

As a Principal Product Designer on the Voice & Video team, you will live our Magic Values, and be able to:

• Wear the Customer’s Shoes: : Engage with our developer community to understand their needs, and design products and workflows to unlock their potential.
• Be an Owner:Own and advance the vision for Twilio’s Video and Voice-related products, by advocating for constant improvement on behalf of customers and the business. Take personal accountability for achievement of goals and results, and coach members to ensure goals are met. 
• Ruthlessly Prioritize:  Work closely with Product and Engineering teams, in an agile environment, to solve the most important customer problems effectively and efficiently.
• Don’t Settle + Empower Others:  Collaborate with and mentor other Product Designers, providing accurate, constructive, and motivating guidance that helps improve their skills, and the outcome of their work. Lead Design Critiques that ensure consistency across Twilio products and uplevel our standards. Advocate for more efficient processes and higher standards across the UX organization. 
• No Shenanigans + Be Inclusive: Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and  remaining humble while asking for and providing useful and constructive feedback to peers of all levels.

Why?

The Voice & Video platform delivers product experiences spanning the end user, developer and enterprise operator. It is the mission of the Voice and Video Experience Team to deliver a cohesive and consistent experience throughout the customer life-cycle. Product Design plays a key role in our journey to build elegant experiences for our more than 2 million global customers, including rider-to-driver calling in Uber’s mobile app, complex contact center agent desktops at ING Bank, in-app video to connect doctors and patients for Doctor on Demand, and much more.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our beautiful office at 1801 California St. in Denver, CO. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, access to our building fitness center, monthly All Hands and more. 

You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

About us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.