Because you belong at Twilio

The Who, What, Why and Where

At Twilio, our mission is to power the future of communications. We believe that communications should be a part of every product experience. The Twilio Super Network simplifies, strengthens and unites carrier communication networks using software. We are seeking a talented product leader to define and execute against this giant vision.

Who?

As the Product Manager in the Super Network organization, you will be responsible for empowering Twilio with cost and connectivity insights. You will achieve this by transforming intangible processes, services and data into a defined set of product-like deliverables.  

Product managers come from a variety of backgrounds. Our ideal applicant’s description:

• Hands-on product management experience in software development businesses, bonus if this has been in the world of telecommunications.
• Ability to break down companies priorities into multi-year product vision and into a clear roadmap and backlog items for the engineering team. 
• Worked closely with both internal and external stakeholders to understand their needs and solve complicated problems.
• Ability to clearly articulate and communicate a plan while managing effective communication with stakeholders. 
• Detail-oriented with great organizational skills, comfortable with ambiguity.
• Experience using metrics and data analysis to drive informed product decisions and track progress/impact.
• Can work with teams in globally remote offices and easily sync with colleagues around the world.

We welcome and incorporate people with different levels of seniority and experience.

What?

You should be prepared to spend some days writing specs, drawing mockups, and working with the development teams to bring your vision to life. You should be prepared to spend other days speaking with Twilio customers, whether to support sales or to do research for the next product or feature. In the spirit of our company values, you should have the humility to accept guidance and support from your peers throughout the company.

As a Product Manager, you will live the Twilio Magic values:

• WEAR THE CUSTOMER’S SHOES: Engage with stakeholders, other product managers, and cross-functional teams to design, deliver, and support solutions that make our customers successful. 
• WRITE IT DOWN: Create detailed product specifications which include business reasons, use cases and which are focussed on addressing customer problems.
• BE AN OWNER: Own and execute the roadmap for your products – communicate both the business value and the technical rationale behind your product decisions.
• RUTHLESSLY PRIORITIZE:  Maintain a laser focus on MVPs, iterative product development, and releasing tangible value to customers – learn and adjust frequently.
• BE BOLD: Help define the future of Twilio.
• EMPOWER OTHERS: Have great communication skills and a collaborative mindset. Coach other Product Manager in the team. Participate in technical discussions with the engineering teams whereby your goal is to make sure we deliver a great product. Work with Engineering teams within the Agile/Scrum methodology, facilitate quarterly planning, assists with execution of sprints, and lead backlog refinement and prioritization. Plan product launches collaborate with stakeholders on marketing activities, documentation, support requests and sales enablement

Why?

Super Network is responsible for providing and managing the telco connectivity and services that power Twilio’s Programmable Communications Cloud and Engagement Cloud products. We do this by ensuring the network remains healthy, provides the coverage and capabilities customers require and is operating in a cost-efficient manner. This role is about working with cross-team stakeholders across Twilio, supported by a dedicated engineering team to drive the very best use of the telco connectivity we have to give customers a superior communications experience.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where:

This position will be located in our new beautiful and well-designed office at Veerenni 38 in Tallinn. You will enjoy our incredible perks: monthly breakfast, twice a week lunch, dinner during our bi-weekly global All Hands and a fully-stocked kitchen with a variety of snacks and beverages.  We offer true ownership of your own work, great salary package, Twilio RSUs (stock, NYSE: TWLO), gym/fitness reimbursement, monthly mobile phone bill expense coverage, monthly health expense coverage etc. 

What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook. Do you want to experience all of this with the best people? Join our really diverse, international team in Tallinn!

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.