Because you belong at Twilio

The Who, What, Why and Where

Twilio’s Physical Security & Safety team is growing and seeking an experienced and dynamic security leader for the position of Regional Physical Security Manager - APAC. This individual will lead a high impact security operations team focused on protecting Twilio personnel, corporate sites and assets in the APAC region. As part of the Physical Security and Safety team, you will manage the strategy, development, and deployment of physical security operations programs and personnel. This position will be based in Bengaluru and reports to Twilio’s Senior Manager of Global Physical Security Operations. 

Who?

Twilio is looking for an experienced leader who lives the Twilio Magic  and has a proven track record of administering effective leadership and management to physical security operations. The goal is to create and scale consistency across physical security programs that deliver effective and innovative solutions to minimize risk to our rapidly growing business. They also have:

• Bachelor’s degree (advanced degree preferred) in business, security, or a related field and/or 8yrs+ of experience with increasing scope, responsibility, and complexity at a multinational company (combined public/private sector experience considered) 
• Experience leading security logistics for large scale events
• Ability to identify, analyze, and explain the present or future needs for proposed security initiatives to senior management
• Comfortable leading large cross functional initiatives, and collaborating with management from Legal, HR, Facilities, Safety and IT
• General understanding of security systems technology and their capabilities
• Experience conducting risk and vulnerability assessments and operational security design/planning
• Willing and able to travel to any of the Twilio facilities sites and work flexible off-hours and weekends as required.

Bonus Points for:

• Experience in Law Enforcement, Military, or Corporate Security
• PSP, PSC, or other physical security certifications

What?

We are seeking a detailed, personable, highly-organized Physical Security Manager to support our team as we continue to grow our Physical Security Operations program. This is an opportunity to work with a stellar security & safety team on the daily functions that are at the core of Twilio. You will live the Twilio Magic values:

• NO SHENANIGANS: Manage overall physical security programs to protect Twilio staff and corporate workplaces in the AMERICAs region 
• BE AN OWNER: Oversee all physical security leads based regionally, and physical security operations for all corporate facilities, including the management of contracted security providers, alignment of physical security strategies customized by location, management of incidents, and mitigation of potential threats
• BE INCLUSIVE: Collaborate with cross functional managers to develop and implement facility security best practices and coordinate, plan, and communicate with partners to proactively identify, mitigate, and manage risks to corporate facilities
• DRAW THE OWL: Collaborate with the Twilio Physical Security Technology team to advise on requirements for and implementation of physical and technical security systems at corporate locations
• WRITE IT DOWN: Develop and conduct security education for employees and contract security
• EMPOWER OTHERS: Provide support, mentoring, and leadership of regionally-based team members
• BE INCLUSIVE: Strengthen external partnerships with local and state law enforcement, federal agencies, third party vendors and community organizations

Why?

The physical security operations team is vital to the Twilio security and safety program.  We work closely with every Twilion in every location to ensure a safe work environment and a prepared workforce.  We analyze and provide visibility and ensure we have policies and procedures to follow as well as the maximum safeguards in the event of an incident. The team provides investigations for related incidents to document, learn, adapt, iterate and scale our safety measures.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our beautiful office at Outer Ring Road in Bengaluru. You will enjoy our incredible perks: catered meals, snacks and drinks, ergonomic desks and regular team events and activities along with regular company and regional All Hands and more.

You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.