Because you belong at Twilio.

The Who, What, Why and Where

Twilio is growing rapidly and seeking a thoughtful, creative solution partner who can lead the Global Talent Acquisition Programs and Operations Team at Twilio. Reporting to the Vice President of Talent Acquisition, you will lead the team and provide consultative support through the development and management of recruiting processes that address strategic needs for the organization. You will be directly responsible to lead and set strategic direction on all elements of recruitment operations and have the influence to refine and simplify all TA processes for Global Talent Acquisition.

We have a desire to attract and hire the world’s greatest diverse talent. We want you to help fuel the engine which will allow us to be successful in our goal.

Who?

Twilio is looking for a Strategic Recruiting Operations leader with experience leading a recruiting operations role in a global, complex organization and also has:

• Project management skills and disciplines
• In-depth understanding of the recruitment process, recruiting technology
• Led Recruiting programs, at varying stages of completion, and bring to completion
• Relationship management/partnership skills with focus on HR leaders, line executives, and affiliated functions
• Experience with recruiting lifecycle from planning to engagement to selection to onboarding
• Experience implementing recruiting programs on a global scale

What?

As the Senior Director, Talent Acquisition Operations, you will live the Twilio Magic values:

• WRITE IT DOWN: Simplify, refine, and document best practices across our entire suite of technology to promote a world class talent acquisition experience
• DRAW THE OWL: Implement TA programs and operations to grow both locally and globally. Partner with Global Talent Acquisition Leaders, Business Leaders, HR Partners and global recruiting teams to develop creative strategies and provide exceptional customer service with a primary focus on operational excellence and cost-effective recruitment solutions. 
• BE AN OWNER: Enable Best Practice solutions to enhance user experience. Vendor management responsibilities across all of our technology platforms. Advocate and champion partnerships across TA through communication, collaboration, and influence. 
• EMPOWER OTHERS: Influence the use of our data across our entire recruitment tools portfolio. Review and provide solutions across our enterprise process and tools to achieve efficiency across Global Talent. 
• BE BOLD: Develop creative recruiting processes and techniques, determine their effectiveness in supplementing global recruiting efforts, and track their success

Why?

The Talent Acquisition team is a critical  partner to the business, acting as a strategic advisor to hiring managers and executives on a variety of talent issues. Helping our BUs to scale with our growing business will be essential to this role and to the success of the broader company.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.