Because you belong at Twilio

The Who, What, Where and Why

Who?

Want to work on the cutting edge of real-time communications? Interested in helping customers reinvent and disrupt the $1.8 trillion communications industry?

Twilio is looking for a talented and experienced product leader to set the vision and guide the execution for the conversation orchestration APIs that sit at the heart of Twilio Flex, a disruptive contact center platform that empowers its customers to take back control and innovate on their customer service experience across voice, messaging and email communications channels.

The right person for this role:

• Is obsessed with delivering the most customer-centric experience on the planet, showing proven success in ownership, bias for action, and thinking big

• Exhibits excellent judgment, prioritizing between existing versus new customers and between features, architectural improvements, and operational excellence. 

• Is a strong business owner, comfortable sharing their vision with senior leadership, but also working closely with engineering teams to dive deep into details to make ideas into reality.

• Understands the technical and architectural challenges developers face when building a sophisticated, polished web application

• Understands programming fundamentals and isn't afraid to write code – you'll be drafting mock REST and client-side APIs, and occasionally building simple demo applications to share your product's capabilities and your vision for its future

• Bonus points: Has first-hand experience customizing integrations to common CRM, contact center, and similar customer service products--eg Salesforce, Zendesk, Hubspot, etc.--and has a vision for a better developer experience.

What?

• BE AN OWNER: Own the long-term product vision for omnichannel communication and the related developer experience on the Flex platform

• BE BOLD: Discover opportunities and solutions by gathering feedback from customers and prospects, iterating on API mocks and UI wireframes, whiteboarding technical implementations

• BE INCLUSIVE: Work with your team to evolve existing services and define new ones, prioritize their features, and craft their user experience.

• DRAW THE OWL: Represent your product roadmap and business metrics to Twilio’s technology executives, customers, and to product teams across the company

• WEAR THE CUSTOMER’S SHOES: Engage with our largest customers, other product managers, and cross-functional teams to design, deliver, and support solutions that make our customers successful. 

Why?

Twilio's mission is to fuel the future of communications. We do that by focusing relentlessly on building the most robust, programmable, customer-centric communications platform on the planet. Twilio daily reaches more than 5 million developers globally and every month, billions of voice and video calls are made and billions of messages are exchanged using our platform. We are in the middle of an incredible transformation of communications. Both consumers and businesses are changing how they communicate using new methods that are at the same time more delightful and much more powerful. Communications is at the heart of trustworthy interactions between people. In a more privacy and security focused world, Twilio is committed to ensuring that we have trustworthy customers on our platform and we’re able to propagate that trust into the ecosystem. This way Twilio’s customers remain compliant and have the most engaged and relevant communications on the planet. This is a unique opportunity for a product leader to take ownership of an essential part of our strategy and help take Twilio to the next level.

Where?

This position will be located in our beautiful office at 375 Beale Street in San Francisco.  You should expect the normal perks: catered meals, snacks, game room, ergonomic desks, etc. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, we know this is a marathon not a sprint; that builds an inclusive culture where we want all of our people to be comfortable and thrive.  We seek out people who live by our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.