Senior Product Manager, Twilio Trial

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about 4 years old

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Because you belong at Twilio

The Who, What, Where and Why 

We are building and powering the fastest growing $1B company in Silicon Valley, with over 6m developers on our platform and hundreds of thousands signing up every year. The person in this role will lead the self-serve experience that inspires these developers to deliver more than they ever thought possible. They will discover developer journeys within the Twilio Trial and craft experiences, product packaging, and pricing to take them from curious investigator to loyal Twilio customer. The Twilio Trial is one of our most powerful levers, shepherding users as they prototype, evaluate, and pay. The sky's the limit for what you can build, and in turn what you can do for our customers. This is an excellent opportunity to build a strategic product from the ground up that touches millions of users.

Who?

Twilio is looking for a leader who lives the Twilio Magic and is passionate about customer-focused product iteration, software design, developer tools, and using creative MVPs to guide innovation. 

  • A proven track record of creating programs, products, or customer experiences from scratch
  • You’ve built and led multiple cross-team initiatives to success
  • You’ve owned and delivered on a revenue target, using levers like UI, packaging, or pricing strategy
  • You leverage data to prioritize and shape your roadmap and inspire others 
  • Excellent interpersonal skills. Ability to foster alignment and urgency.
  • Excellent communication skills. Able to distill key takeaways quickly.
  • You are a fluent technical translator. You present technical complexity in approachable terms for your audience. 
  • Experience using various tools such as JIRA, Trello, or other sprint management tools
  • 7+ years of relevant experience
  • MBA degree is a plus

What?

As the Senior Product Manager of the Twilio Trial, you will live the Twilio Magic values:

  • DRAW THE OWL: Invent from concept to design self-serve trial packages that empower new users while delivering new revenue streams 
  • BE BOLD: Assemble and lead cross-functional teams to execute a seamless customer experience across multiple product lines
  • WEAR THE CUSTOMER’S SHOES: Be fastidious with assumptions, validating with customer feedback.
  • RUTHLESSLY PRIORITIZE: Strategically balance investments vs return, leveraging MVPs to ensure we’re efficiently moving towards goals
  • WRITE IT DOWN: Plan and execute sprints, maintain a roadmap, and communicate your strategy across the company

Why?

Every year, hundreds of thousands of users try Twilio. As the owner of the Twilio Trial, your work is the bridge to every product, every feature and every team. You are the epicenter of Twilio’s self-serve strategy and will lead the company to grow our monthly active developers and revenue. You will have a powerful team behind you of engineers, analysts, and UX designers as well as access to a sophisticated experimentation platform and an army of product managers with whom to collaborate. Together, we’re building one of the most-loved developer brands in the world, and you are building the front door to it all.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our beautiful office at 101 Spear Street in the Rincon Center in San Francisco. You will enjoy our incredible perks: catered meals, snacks and drinks, ergonomic desks, game room, fitness center, massages, monthly All Hands and more. 

You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.