Because you belong at Twilio.

The Who, What, Why and Where

Twilio is looking for an Experience Engineer to join the Brand Experience team, which is a part of the Brand department in Twilio Marketing. The Brand Experience team charts the course for net-new programs at Twilio, focusing on high-impact magic moments that showcase the possibilities of building with Twilio. We are an ideas-led team that concepts, executes, and iterates experiences across channels and touchpoints to elevate the Twilio brand and inspire our customers! 

In this role, you will:

Drive the development of entire experiences. This is more than just writing code. Our team is planning, discussing, documenting, building, and supporting experiences that touch real Twilio customers and potential customers. These programs will be built to scale to handle millions of requests for users around the world. Because our programs are a representation of the Twilio Brand, the programs simultaneously need to inspire awe (Twilio Magic) and be a proven and stable representation of how Twilio apps should be built.

The work we do will naturally take you out of your comfort zone, because we’re usually creating things that have never existed before. We are drawing the owl. No two experiences will ever be the same; we improve our existing projects to showcase new Twilio products and features, and we constantly aim to find new ways to inspire developers. 

Partner directly with internal & external teams. While Brand Experience incubates new concepts, these ideas usually come to life in the programs our fellow Marketers lead. We partner closely with teams like Worldwide Field Marketing to build experiences that engage our audiences, but also fulfills program requirements as well. When partnering with stakeholders, you will be working directly with other teams inside Twilio, the Core Creative team inside Brand, and a network of vendors. Your role as an Experience Engineer will be to work with these teams to help drive the vision, and ensure the core idea is properly activated across the entire experience.

The work we do will naturally take you out of your comfort zone, because we’re usually creating things that have never existed before. You will need to rely on the fundamental skills of production and creatively apply them to each experience, since no two experiences will ever be the same.

Who?

We’re looking for a leader who lives the Twilio Magic and has:

• Demonstrated ability building and supporting critical user-facing systems with modern Web technologies, including React and Node.js, as well as REST and GraphQL API design, and services development on at least one of the following stacks: Node.js, PHP, or Python
• Experience with large systems and complex code bases as well as source code control systems such GitHub
• Strong background in collaborating with web designers and product managers to plan and  realize complex and detailed designs for responsive web using CSS (“pixel-perfect”)
• Proven track record to collaborate across teams and vendors, driving a singular vision and breaking down any communication barriers for the benefit of the program
• Embraces an attitude of creative problem-solving. As plans change and new requirements arise, you’re able to meet those with a spirit of innovation.
• Ability to translate complex concepts to audiences of different backgrounds and levels to gain alignment and investment
• Strong writing skills. Working on different projects with various contract and vendor development teams, aiming to inspire use of Twilio products, it is important for us to document what we’re building. You’ll need the ability to coherently communicate how we designed each feature/property and how inspired developers can learn from our projects and build their own.

What?

As an Experience Engineer on the Brand Experience team at Twilio, you’ll live the company’s values by:

• Be an owner by being self-sufficient and a forward-thinking force that maintains the integrity of the brand. You will learn the Twilio brand and be an ambassador, driving toward creative solutions in partnership with your colleagues. 
• Wear the customer’s shoes to create the best experience for them. The most successful programs are the ones where we envision the experience from the perspective of our customers. 
• Write it down. Since what Brand Experience does is by nature net-new, you will write the playbook for the new experiences we develop, and create a path to scale our most successful programs.
• Being bold as you can, while fulfilling the business requirements. You’ll see problems as opportunities for creative solutions, and think big about what’s possible with our customer engagement platform.  
• Being inclusive in both the way you work with others, and the way you develop experiences. At Twilio, we believe that a world-class brand expresses diversity, equity, and inclusion across every experience.
• Ruthlessly prioritizing and making sure the team’s finite resources are being spent on the most impactful initiatives. There will be times you have to make hard business decisions with proper justification.
• Don’t settle. This isn’t in your vocabulary. It’s simply in your DNA to build the absolute best experience possible for our customers. There is no ‘good enough’. 

Why?

The Brand Experience team is a small, but highly impactful team at Twilio. We are committed to the core brand ethos of a builder’s mentality, and believe that code is creative. With creative, engineering, product, and production working together, we build the end-to-end experiences that can help our customers imagine all that’s possible with Twilio’s customer engagement platform. 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio.

Where?

We employ diverse talent from all over the world, and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

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