Because you belong at Twilio.

The Who, What, Why and Where

Twilio is looking for a (Senior) Software Engineer with a passion for building user-friendly and resilient  systems and tools that allow our internal customers (all Twilio engineers) to monitor the systems and services they build and maintain at Twilio. The Platform Engineering team builds products that our Twilio engineers use to reliably scale, deploy, and build our customer-facing products.

Who?

Twilio is looking for an engineer who lives the Twilio Magic and has a software development background. This includes:

• You are able to think at scale, and meet high availability goals, ensure service resiliency, and address latency and quality challenges in a large distributed environment.
• Fluency in one programming language - Java, Python or Go.
• Experience working in a SaaS (Software as a Service) environment.
• You understand how to build and maintain reliable services.
• You bring experience with distributed systems and hybrid production systems.

 We welcome and incorporate people with different levels of seniority and experience.

What?

As a (Senior) Software Engineer, you will be working alongside a small but collaborative team that builds APIs, web services, and tools that maximize the throughput of Twilio’s product teams. You will create and maintain tools that gather and analyze data from every service in Twilio and will provide interfaces so that all engineers in Twilio can customize how your tools are used. You will live the Twilio Magic values:

• DRAW THE OWL: You need to design and implement solutions for the Twilio platform that has high demand for resilience and scalability.
• EMPOWER OTHERS: You are challenged to find best observability tools and services for the growing Twilio engineering community.
• WRITE IT DOWN: You need to document the architecture diagrams and guidelines for other engineering teams.
• BE AN OWNER: You are co owner for the whole software development lifecycle.
• WEAR THE CUSTOMER’S SHOES: Spend the time to deeply understand customers, and solve problems from their perspective. Earn trust through every interaction.

Why?

The Platform Observability team gathers data from all the services at Twilio to help engineers gain insight and make better decisions while engineering and scaling up Twillio’s services. The team is responsible for build service observability - logging, metrics, distributed tracing and monitoring solutions.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Platform Engineering is Twilio’s investment in velocity, a startup-within-a-startup. Our mission is to provide every engineer at Twilio with the DevOps APIs and tools they need to succeed in their mission. Engineering in Platform means understanding the demands of Twilio's entire R&D team; engineering our services beyond the scaling and performance challenges we face; driving Twilio to new heights of scale.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.  

Where?

This position will be located in our new beautiful and well-designed office at Veerenni 38 in Tallinn. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an Equal Employment Opportunity employer.  We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth), sexual orientation, gender identity or expression, age, disability, political views or activity, or any other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable local law. Twilio is committed to supporting our disabled candidates in our job application process. If you need assistance or a change to the hiring process due to a disability, you may contact us at [email protected].