Because you belong at Twilio
The Who, What, Why and Where

Twilio is growing rapidly and seeking a Software Engineer to support continuous delivery of value to Twilio customers through automation, testing and instrumentation aimed at ensuring Twilio products achieve the health and performance our customers deserve.

Who?

Twilio is looking for software engineers who are amazing operators, who love focusing on building performant, reliable, resilient systems, and have: 

• 3+  years SRE, DevOps or Production Engineering Experience
• Expertise with infrastructure and application instrumentation; defining and instrumenting SLIs, SLOs, and SLAs
• Experience building and running on public cloud infrastructure
• Strong dislike of toil, seeks joy through automation of all the things
• Strong communicator fluent in written and verbal English
• Bachelor's degree in Computer Science, a related technical field involving software/systems engineering, or equivalent practical experience.

What?
As an Software Engineer at Twilio, you will:

• BE AN OWNER: Leverage your software engineering skills to instrument, automate, and operate Twilio’s globally distributed, highly available products and services
• DRAW THE OWL: Use Chaos Engineering approaches to identify opportunities to absorb or route around, in real-time, network health and performance degradation
• EMPOWER OTHERS: Partner with Twilio’s product engineering teams to identify and instrument SLIs, SLOs, and ultimately meet or exceed SLAs for Twilio customers
• WEAR THE CUSTOMER’S SHOES: Build mission critical tooling to triage and mitigate incidents quickly for our customers

Why?

The Platform Observability Team is critical to ensuring resilience and reliability aren’t just buzz words when it comes to Twilio’s mission critical communication platforms.  Software Engineers are at the forefront of delivering customer trust in partnership with the Product Engineering teams. If you like hard scaling problems, architecting for resilience and managing customer experience through SLOs then the Observability Team will feel like home.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where:

This position will be located in our beautiful and well-designed office at Veerenni 38 in Tallinn, though considering the world’s current circumstances it will start from your home office. 

Around the world, Twilio offers great benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; that seeks well-rounded talent to ensure a full perspective on our customers’ experience; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture to empower everyone to do their best work and be the best version of themselves.