Because you belong at Twilio
The Who, What, Why and Where
Twilio is looking for a Senior Sales Operations Analyst to join our Sales Operations Analytics team. This is a great role for someone with an analytical background looking to drive insight into the sales operations space. This person knows the value of data driven insight and wants to bring analytical rigor to the sales operations environment, both within the sales operations team and more directly with the sales team.
You are right for this role if you are skilled at data interpretation and analysis, experienced in presenting data-driven insights, and can adapt to new analytical frameworks quickly. You’re able to take open ended questions and drive to answers using data that at times can be scattered across multiple sources.
You are a results-oriented individual who is motivated to tackle complex problems, has a "can do" attitude, and is comfortable asking questions.
Who?:
- 3+ years of experience in Sales Operations or Analytics role in Software / Technology industry
- Experienced Salesforce user - can understand data models, custom objects, and reporting
- Proficient in SQL
- Experienced in collecting data across multiple sources
- Experienced in finding and presenting data driven insight based on executive hypotheses
- Excellence in structuring complex problems, developing solutions, and crafting recommendations concisely and effectively
- Detail oriented with strong interpersonal and communication (written and verbal) skills
- Ability to quickly learn and navigate complex data models
- Bachelor’s Degree or equivalent work experience
Additional Skills:
- Experience in fast growing Software company
- Experience/Familiarity with data modeling or sales commission processes
- Experience supporting Sales organizations around the Globe
- Proficiency in Excel
- Proficiency in Tableau
- Strong understanding of relational data models
- Salesforce reporting and dashboarding
What?
As a Senior Sales Operations Analyst you will live the Twilio Magic values:
- DRAW THE OWL: Create and manage Tableau dashboards to drive insight into sales attainment
- BE AN OWNER: Tackle data inconsistencies that may occur due to system bugs or user error.
- EMPOWER OTHERS: Spend time with account executives consulting on deals and helping them understand our customer base
- NO SHENANIGANS: Ensure the consistent exercise of appropriate judgment and discretion in evaluating opportunities and the data contained therein
Why?
The Sales Operations Analytics team is a new but vital part of the sales operations environment in Twilio. This group focuses their efforts on designing and implementing solutions to large scale, cross functional programs. In addition to our work on improving our sales systems, policies, and processes, we are launching an analytically focused component that will start reporting on sales operations’ quantifiable areas of success and opportunity.
This role will focus on providing data driven insight to sales and sales operations. After developing a detailed knowledge of our usage based revenue attribution model, you will provide guidance and assistance to the field to ensure accuracy and precision in their deal structure and forecasting for leadership. You will also use data visualization to provide analytical support to sales ops, including teams such as compensation and contracts. This role will help drive a new level of data informed decision making within the sales operations team, and will help set some of the internal KPIs by which the department will make its long term decisions.
Where?
This position will be located in our Denver office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
About Us
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.