Because you belong at Twilio

The Who, What, Why and Where

Twilio is searching for a Staff, Product Manager to join the Twilio Web team. You’re joining an interdisciplinary team of product, design, and engineering that come to work every day to build a high-caliber digital experience for our users.

As the Staff, Product Manager focused on International Growth and Engagement, you’ll own the product roadmap for building a world-class product experience to drive user acquisition, engagement and conversion for our international web presence.

The person in this role will balance multiple fields from design thinking to analytics to product and GTM strategy. They will discover journeys and opportunities across our web presence to craft and experiment with new experiences. You’ll work on projects like launching our site into multiple languages, building a localization platform, partnering with regional teams to drive engagement and conversion initiatives.

This is an excellent opportunity to build and rebuild a property with millions of visitors a year.

Who?

Twilio is looking for a leader who lives the Twilio Magic (https://www.twilio.com/company/values) and is passionate about customer-focused product iteration, experimentation, marketing, and using MVPs to guide innovation.

• 4+ years of related experience
• A proven track record of creating programs, products, or customer experiences in highly agile environments
• You are a fluent technical translator. You present technical complexity in approachable terms for your audience.
• Experience with Wagtail or other CMS / Python, JIRA or other sprint management tools and technical SEO
• Experience analyzing data with SQL and using Web Analytics tools like GA360 and Heap
• Experience launching international sites, notably for German, French, Portuguese, Spanish, and Japanese
• Background in business operations, consulting, or investment banking is a plus
• Bachelors degree in quantitative field

What?

As the Product Manager of Web Engagement, you will live the Twilio Magic values:

• BE AN OWNER: Own initiatives end-to-end and lead cross-functional teams to drive significant change within the organization
• DRAW THE OWL: Invent from concept to design experiences and programs that empower prospects and customers alike
• WEAR THE CUSTOMER’S SHOES: Listen, learn, and create for end users while being fastidious with assumptions and continually validating with customer feedback and data.
• RUTHLESSLY PRIORITIZE: Strategically balance investments vs return, using MVPs to ensure we’re efficiently moving towards goals
• WRITE IT DOWN: Plan and execute sprints, maintain a roadmap, and communicate your strategy across the company

Why?

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

We employ diverse talent from all over the world, and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.