Because you belong at Twilio

The Who, What, Why and Where

At Twilio, our mission is to power the future of communications. We believe that communications should be a part of every product experience. Twilio Programmable Video is powering the next generation of face-to-face Video communication applications by providing developers with the APIs, SDKs and tools to create innovative Video experiences. 

Twilio is looking for a talented, passionate and experienced product leader to join the team responsible for the core Programmable Video experience . As a product manager in this group you will be responsible for delivering the vision and strategy for the future of virtual communication experiences and working with our engineering teams to deliver on that vision.  

Who?

Twilio is looking for a senior product manager with a demonstrated track record of identifying customer needs, setting vision, driving execution, and launching high value products. 

• You have 5+ years experience as a Product Manager for a technology company.  
• Excellent communication skills, both written and oral. You can tailor your message based on the audience.
• You have experience shipping products in a fast-paced environment, overcoming obstacles and delivering customer value
• You have experience leading cross functional teams and know how to get the best out of your team
• You are data driven with strong analytical skills
• You have experience writing code - for fun, college, or work. We are looking for someone with a technical bent to communicate with our engineers and engineering management, as well as our engineering-focused customers.
• You have worked with Enterprise customers in the past and understand what it takes to deliver and enterprise-grade solution
• Experience with media communication technologies; including real time audio and video, and media transport protocols is a plus.

What?

As a Product Manager on the Technology Platform team, you will live the Twilio Magic values:

BE AN OWNER: Own the long-term product vision for the Twilio Video virtual communication experiences (Video Groups, Video P2P). Represent your product roadmap and business metrics to Twilio’s executives, customers, and to product teams across the company

WEAR THE CUSTOMER’S SHOES: Spend time with customers to deeply understand the problems they are trying to solve and help them to be successful. Discover market opportunities by deeply understanding customer needs and leveraging market trends

RUTHLESSLY PRIORITIZE: Prioritize your backlog to ensure you are always delivering the highest value features. Manage project plans for on-time development and release. Ensure that engineering is working on the right things at the right time.

DRAW THE OWL: Work closely with engineers on product solutions by iterating on API mocks, UI wireframes, and whiteboarding technical implementations. Work with your teams to evolve existing services and define new ones. Craft the developer experience.

WRITE IT DOWN: Demonstrate excellent verbal and written communication - ensure that complex ideas, thoughts, and vision can be communicated simply and effectively. Deliver product requirements documentation, developer facing documentation and marketing documentation. 

Why?

Voice and Video is one of the largest business units at Twilio and Programmable Video is the fastest growing product in Twilio. We are at the forefront of innovation in the real-time communications industry powering solutions at thousands of companies such as Uber, Comcast, Morgan Stanley and Netflix. Come help up continue to build the most innovative developer platform solving varied customer engagement use cases.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our Denver office or remote within the US. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.