Technical Program Manager - Professional Services (Berlin)

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about 4 years old

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Because you belong at Twilio

The Who, What, Where and Why

Who?

Twilio is looking for a Technical Program Manager to join our Professional Services team in B who wants to help Twilio’s largest and highest impact contact center customers successfully launch Twilio software applications.

  • You will need to be able to create and drive software launch plans, timelines and solution designs that help customers efficiently and successfully drive their projects to production.
  • You bring experience with architecting for scale, resiliency and security.
  • You have successfully launched and managed multiple complex software development projects in your career, preferably in the contact center world..
  • You anticipate bottlenecks, explore contingencies and provide effective escalation management.
  • You are a master influencer, able to motivate others to action, even without formal authority.
  • Even better, you love to analyze data and have built tools to monitor and track launch metrics on a daily, weekly, and quarterly basis.
  • Business proficient in English. German language skills are a plus.

What?

A great day for you would be working with high impact customers and partners, solving technical challenges while fostering confidence in our platform.

  • You will travel when needed to deliver an excellent Professional Services engagement experience for strategic accounts.
  • You will work on paid engagements with our top customers and manage deliverables on-time and within budget.
  • You will coordinate and motivate both internal and external team members to drive projects that are well-architected and delivered on time.
  • At the same time, you will identify risks, opportunities and process improvements during execution and create professional presentations and concise documentation of customer requirements.
  • You will go on-site with customers to establish a trusted relationship and project manage their implementation with a combination of on-site and remote meetings.
  • You will work alongside your Professional Services team to drive continuous process improvement and propose new or customize exisiting service packages for the region.

**You will be traveling 30% to 40% of the time for this role.

Why?

This is a critical role for Twilio to make sure all internal and external constituents are aligned to support our customers during Professional Services engagements. This is a great opportunity to influence a diverse set of cross-functional teams and drive success at Twilio as we grow our leadership position in the enterprise market.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. The Engineering team plays an integral role in building out the products that allow our developer community to meet their communication needs.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.

Where?

This position will be located in our beautiful office at Potsdamer Platz - Stresemannstr. 123 in Berlin. You will enjoy our incredible perks: catered meals, snacks, fresh fruit, regular office events and team activities, ergonomic desks, massages, monthly All Hands and more. You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.