Sales & Customer Success Enablement Manager

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We believe any organization can achieve the business outcomes they imagine through online learning and leadership development. Today, more than 7,000 customers around the world are leveraging Udemy Business to advance the skills and careers of their people. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Mechanicsburg (Pennsylvania), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.

Udemy Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organizations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, leadership development, personal or professional skills. And we’re just getting started!

ABOUT THIS ROLE:
We are looking for a Sales and Customer Success Enablement Manager to join our team to support our growing Udemy Business Sales & Customer Success teams in North America whose primary function is to engage with current and prospective clients to help them achieve their learning business outcomes.

Here's what you'll be doing:

  • Partner with North American Sales and Customer Success leadership to identify enablement needs
  • Responsible for delivery of classroom and virtual Sales Learning & Coaching programs
  • Work with a diverse group of stakeholders, managing multiple deadlines and competing priorities. 
  • Collaborate with our Global Enablement team to leverage and localize our existing programs and pivot where necessary for the needs of your stakeholders.
  • Building dynamic, consumable content that achieves predefined learning objectives  
  • Facilitate, experiential learning experiences and provide 1:1 and 1:many Coaching initiatives in order to scale our Enablement programs 
  • Establish a network of sponsors so that every enablement initiative has support & participation from the business in its planning, development, sign off, and release
  • Passionate about measuring the impact of Enablement programs
  • We're excited about you because you have:

  • 2+ years experience in an Enablement and or Coaching Role
  • 2+ years experience in a Sales quota-carrying role
  • You demonstrate good judgment in figuring out how to get things done and solve problems   
  • You prioritize well and identify work based on importance and urgency, and articulate a plan to achieve results
  • You advocate for progress, showing a mature demeanor when faced with challenges
  • Passionate about modern approaches to learning. Experience with Microlearning, personalized learning journeys, learning reinforcement, and gamification
  • Ability to travel up to 2 weeks per quarter (once we can resume traveling)
  • #LI-EY1

    About Udemy
    We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

    Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

    At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. We will consider for employment qualified applicants with arrest and conviction records.

    Vaccine Mandate (US Only)
    Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, or a sincerely-held religious belief, we will consider requests for accommodation.

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