Customer Service Agent - Charlotte, NC

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almost 3 years old

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Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured, and designed for the way our customers live their lives.
A bank for all of us.

About the Varo Operations Team
We’ve designed a best in class servicing strategy that fits the lifestyle of our target customers. Come and help us bring that strategy to life! We’re a rapidly growing group, which means you’ll have the opportunity to learn, design, and contribute to something amazing. We need people who are excited to solve problems and build the bank of the future! We value flexibility, which is one of the things we are hiring for. Our current call pattern is dictating evening and weekend shifts. If and when that changes, we are looking to hire team members who are willing and flexible to change with the call patterns that will fluctuate with growth, marketing campaigns and times of year.

What you'll do

  • You will provide exceptional customer service, primarily over the phone, as well email, as you guide the conversation to resolution 
  • You will exceed when it comes to logic and solving puzzles
  • You will seek challenges and take them on because you thrive on getting ahead
  • You won’t always have all of the answers, but you won’t stop at getting them
  • Support customer onboarding, ensuring Varo is compliant with “Know Your Customer” regulations

    • Required skills, experiences, and traits

  • You have ingenuity, creativity, and resourcefulness in an environment that you can control
  • You have a passion for providing excellent service to all customers
  • Your experience in financial services, call centers, or other service industries, propels you to excel in this new opportunity
  • You’re so flexible and adaptable that you rise in the fast-paced environment because staying busy is how you work
  • Highly motivated, enthusiastic, and dedicated to autonomously deliver high-end results
  • We offer experience and we support education, this is a great place to be while working toward a degree
  • Willingness and flexibility to work during our posted business hours:
    • Weekends 11:00 am -7:30 pm ET
    Weekdays 8:00 am - 9:00 pm ET.


    Some important details to help you decide

    Shift times:
  • Morning shifts 8:00 AM - 4:30 PM ET
  • Evening shifts 12:30 PM - 9:00 PM ET
  • Weekend shifts 11:00 AM - 7:30 PM ET

  • Pay is $16-$17 per hour.

  • Location - temporarily remote.
    • About Varo
    Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We’re a new kind of bank – all digital, mission-driven, FDIC-insured, and designed around the modern American consumer. 

    As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.

    We are growing quickly in our hub locations of San Francisco, Salt Lake City, and Charlotte along with colleagues located across the country. We have been recognized among Fast Company’s Most Innovative Companies, Forbes’ Fintech 50, and earned the No. 7 spot on Inc. 5000’s list of fastest-growing companies across the country.

    Varo. A bank for all of us.

    Our Core Values
    - Customers First
    - Take Ownership
    - Respect
    - Stay Curious
    - Make it Better


    Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    Learn more about Varo by following us:

    Beware of fraudulent job postings!
    Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo.  If you suspect you have received a phony offer, please e-mail [email protected] with the pertinent information and contact information.