Product Director, Digital Identity

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about 3 years old

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ABOUT VARO
Varo is an entirely new kind of bank. All digital, mission driven, FDIC insured, and designed for the way our customers live their lives.

We're on a mission to bring financial inclusion and opportunity to all hard-working Americans. Through our mobile app, we offer premium bank accounts that have no minimum balance requirement or monthly account fees, high-interest savings accounts, short term lending and solutions to help customers stretch their paycheck, build credit and start saving. Our tech-first products are designed to make money work for everyone and help customers and communities build greater financial resiliency.

Varo is distinct from other fintechs: we've made history as the first and only consumer fintech to be granted a full national bank charter by the Office of the Comptroller of the Currency (OCC).

Varo Bank represents the evolution of a new generation of banks that are born from innovation and built on technology to empower consumers and businesses.

Our team combines the best of both consumer tech and banking, and we’re wildly passionate about helping our customers. Our teams are based in San Francisco and Salt Lake City. Privately held, we’ve raised over $482M to date, from leading institutional investors and strategic partners including Warburg Pincus, The Rise Fund, Gallatin Point Capital, Harbourvest Partners, Progressive Insurance, and Russell Westbrook Enterprises.

Varo is entrepreneurial, collaborative, enthusiastic, customer-oriented, fast-paced, and multicultural.  This is an open and relatively flat organization that puts an emphasis on collaboration, sharing ideas and information. For a relatively early stage company, Varo is grounded in a strong set of values and takes pride in the diversity of its employees and board. 

Varo. A bank for all of us.

ABOUT THE PRODUCT TEAM
Varo’s product team is a cornerstone of the culture and the app experiences that our customers interact with on a daily basis. We’re responsible for making sure the products we ship provide innovative solutions that solve real problems for people. 

We appreciate the value of getting into the mental models of our customers. We truly live up to the “glue” metaphor for product management and bring together cross-functional teams to act on a combination of qualitative and quantitative data. We thrive on feedback and push to always up our game—but try to never take ourselves too seriously.

ABOUT THE PRODUCT LEAD, DIGITAL IDENTITY ROLE
We are currently seeking a Product Lead for Digital Identity to lead and implement our roadmap for digital identity authentication, with the goal of enabling more Americans to benefit of Varo. This is an exciting opportunity to join a growing team, make a big impact, and help us scale Varo Bank.

WHAT YOU'LL DO

  • Lead and implement the product roadmap for digital authentication of customer identity, optimizing for approval rates, fraud rates, customer engagement, and cost of 3rd party solutions and staffing required to support authentication
  • Collaborate effectively with other groups to create optimal solutions, e.g., Growth, BSA/AML, and Risk Management
  • Act as business owner for all onboarding and authentication models and ensure they are documented, validated and monitored in compliance with model risk governance.
  • Strategize and iteratively develop new solutions with Risk Management, Data Science, Engineering, and Operations to combat changing fraud patterns and new vectors.
  • Write and present detailed product deliverables on key initiatives to executives and stakeholders.
  • Get involved with industry meet-ups and associations to stay on top of new trends and best practices.
  • Roll up your sleeves to remove barriers and obstacles hindering the team's ability to ship.
  • Evangelize risk, fraud, and compliance initiatives across Varo.
  • Monitor product performance, understand the “why” of your domain, and propose improvements.
  • Lead technical story-writing and write stories yourself as needed to move quickly

    • SKILLS AND EXPERIENCES THAT'LL MAKE YOU GREAT

  • Leadership role in digital identity authentication at a leading fintech or financial services firm
  • Experience implementing and managing leading 3rd party solutions in digital identity authentication
  • Experience managing complex models
  • Ability to partner and collaborate with cross functional partners, e.g., Risk Management, Data Science, Engineering and Operations, to make decisions that optimize across multiple stakeholders and business drivers
  • Ability to set the strategy but also get into the details to deliver strong solutions
  • Experience working at a technical level, understanding APIs and data.
  • An analytical and a growth mindset and understanding of data systems.
  • Strong organizational and communications skills and comfort with ambiguity.
  • You have at least 10+ years of experience as a product manager with substantial experience in identity authentication.
  • Masters degree preferred.

    • THE THREE SKILLS THAT MATTER MOST
    Nobody can be great at everything, but we're looking for candidates who are extraordinary at:
  • Curiosity
  • Execution
  • Team Player

    • OTHER NICE TO HAVES

  • A passion for fintech
  • Humor!
  • A bias towards action
  • Scrappy and game for any task
  • Able to adapt to quick changes in direction
  • A strong sense of ownership and thought-leadership
    • CULTURAL ALIGNMENT
    Varo is entrepreneurial, collaborative, enthusiastic, customer-oriented, fast-paced, and multicultural.  This is an open and relatively flat organization that puts an emphasis on collaboration, sharing ideas and information. For a relatively early stage company, Varo is grounded in a strong set of values and takes pride in the diversity of its employees. 

    OUR CORE VALUES
    Customers First: Understand the problems our customers are trying to solve. Respond with a sense of urgency. Build relationships that result in loyalty. Be data and insights-driven. Test everything. Achieve results through strong execution. Build a product people love.  Assess new initiatives with the customers’ interest in mind. Act with empathy. 

    Take Ownership: Bias towards action. Have high standards. Be accountable for the results of your work, our product, our company. Trust others to own it.

    Respect: Treat others how you want to be treated. Listen first before being heard. Speak the truth even when it's not easy. Assume best intentions. Bring your full self to work.

    Stay Curious: Ask why. Dare to make things better. Learn something new each day (even from mistakes). Be open to growth. Develop creative solutions.

    Make it Better: Think big. Set high goals. Work towards long term value rather than short term wins. Create change. Be resilient.


    Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    Learn more about Varo by following us:

    Beware of fraudulent job postings!
    Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo.  If you suspect you have received a phony offer, please e-mail [email protected] with the pertinent information and contact information.